Assistant to the Director of Customer Success at Wing Assistant (Manila, Philippines)

Wing Assistant· Manila, Philippines·4d ago

Job description

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Culture: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
Remote/hybrid policy: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
Notable perks: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
Engineering culture: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

One-liner: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
Entity Type: Private (funded: Seed & Pre-Seed)
Headquarters: Berkeley, California, United States
Founded: 2018
Founders: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

Primary industry: Internet Marketplace Platforms / Virtual Assistant Services
Target customers: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
Mission or purpose statement: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

General Virtual Assistant (GVA) Full-Time: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
General Virtual Assistant (GVA) Part-Time: 80 hours/month, $699/month – same features with limited file storage.
Healthcare Assistant: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
Other Specialty Roles: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
Enterprise Services: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

Valuation/Market Cap: Not publicly available (private company)
Key Metric: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
Notable Investors/Partners: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
Growth Signals: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

Top 1% talent pool: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
Free replacement guarantee: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
Managed service model: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
Month-to-month contracts: No long-term commitment, with plans starting at $699/month for part-time support.
Security-first: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

Current priorities: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
Growth direction: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
Operational efficiency: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

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