Associate Manager - Operations at Uber Freight (Charlotte NC 28208, United States)
Uber Freight· Charlotte NC 28208, United States·
Job description
Schedule: Full Time
Job Type: On-site
Salary Type: Salary
Req #: 3083
About the Role
The Associate Manager, Operations, is responsible for managing a single or group of client(s). This includes providing support to the operations team and reporting to clients as needed. This position is also responsible for managing the daily operations, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. This position will be located on-site with customers in Charlotte, NC and will require some travel.
What the Candidate Will Do
- Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability
- Conflict resolution and problem solving
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards
- Develop and distribute customer reports and internal performance management reports
- Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
- Rate Quotes
- TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
- Monitor and hold team accountable for all key job functions
- Review, analyze, and understand matters related to P&Ls
- Deliver cost savings / cost containment to customer and/or Uber Freight
Basic Qualifications
- High School diploma for GED equivalent
- Minimum 2 years of related experience
- Travel required
Preferred Qualifications
- Bachelor’s degree
- 4 years of logistics or customer service experience
- 2 years of management experience
- Working Knowledge and Utilization of the appropriate TMS
- Advanced computer skills, including knowledge of Microsoft Tools / Google Workspace
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Why work at Uber Freight
- Culture & Values: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic.
- Career Growth: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service.
- Work Model: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid.
- Total Rewards: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits.
- People & Team: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber).
- Impact: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods.
- Employer Rating: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing.
- Active Job Postings: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year.