Back Office Payments Officer at capital.com (Melbourne, Australia)Back Office Payments Officer

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities:

• Process daily client payment transactions (funds in/out) accurately and within established timeframes, ensuring adherence to company procedures and service levels.
• Coordinate with internal teams (AML, Compliance, Customer Support, Sales, Accounting and Reconciliation) to support all payment and back-office related tasks.
• Communicate effectively with the company’s banks and payment providers to resolve payment or reconciliation issues.
• Monitor payment activity to ensure accuracy, detect irregularities, and escalate any unusual transactions when required.
• Perform additional duties as needed to support team objectives and overall business operations.

Requirements:

• Business proficiency in English, both written and spoken.
• Experience with Zendesk is a plus.
• Professional experience in a financial institution (e.g. banking sector or fintech) is a plus.
• Strong attention to detail and ability to multitask.
• Flexibility to work in a shift-based schedule.
• Ability to work effectively as part of a team in a dynamic environment.
• Experience in a payments department, including:
• Processing payouts and pay-ins (deposits).
• Reviewing and accepting client deposits.
• Processing client withdrawals.
• Reviewing customer documents for AML (Anti-Money Laundering) compliance.

What Will You Get in Return?

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.