Feeny
Salmon Group

Branch Experience Ambassador - Sta Rosa Laguna at Salmon Group (Sta. Rosa, Laguna, Philippines)

Salmon Group· Sta. Rosa, Laguna, Philippines·

Role details

Work type
Onsite
Employment
Full-Time

Salmon Group at a glance

A Philippine consumer fintech and licensed neobank offering AI-scored credit, cards, and deposits to underbanked Filipinos.

Salmon is a consumer financial technology company in the Philippines that provides credit lines, installment and cash loans, prepaid cards, and bank deposits to underbanked consumers, using AI credit scoring and a licensed rural bank it acquired.

~$310M ($160M equity + $150M bonds) raised · latest: $100M (April 2026): $60M equity + $40M debt · backed by International Finance Corporation (IFC, World Bank Group), ADQ (Abu Dhabi sovereign wealth fund), Lunate, Antler VC

Job description

We’re looking for a customer-focused banking professional to join our branch team in a key front-line role. You will play an important part in shaping the customer experience by guiding clients through in-branch services, supporting both advisory and self-service journeys, and ensuring smooth operations across peak and non-peak hours. This role combines hands-on customer interaction with operational oversight, working closely with internal teams and stakeholders to improve processes, maintain compliance, and deliver high-quality service aligned with Salmon’s standards and growth strategy.

Key responsibilities

  • A dedicated customer-facing role introduced to improve in-branch guidance, manage customer flow, and support advisory and self-service journeys across peak and non-peak hours.
  • Responsible to implement processes, identify areas for improvement and assist in documenting processing relative to Account Services.
  • Work closely with Service Delivery Head, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.
  • Call-out (TD Maturity, Bounced Cheques, etc.) Release and Monitoring of Bounced Cheques Pick up and/or Replacement
  • Attends to customer queries in person and calls at the branch level
  • SOA Rendition
  • Resolves customer inquiries, requests and complaints and Answers BSP complaint
  • Responds to customer emails

Requirements and expectations

  • University degree on Banking & Finance, or any related Business Course
  • With at least 3 years of relevant experience in a banking industry
  • Strong knowledge and experience in teller services or branch operations
  • Sufficient knowledge of BSP regulations
  • Good communication skills
  • Problem-solving skills in a well-structured manner
  • Ability to work with different culture, race, or ethnic group.
  • Can work independently with minimal supervision.
  • Acceptable risk management skills and ability to mitigate identified risks.
  • Good interpersonal skills
  • Keen attention to details
  • Organize, innovative and results oriented.
  • Ability to multi-task in a fast-paced environment
  • Positive attitude knows how to find ways to address different circumstances.
  • With official Signature Verification, KYC / CDD Training / Seminars attended.

Why work at Salmon Group

  • Culture: Emphasizes “dependability,” innovation, and a human touch. Employees describe an agile, open environment where Day One employees shape the company.
  • Work model: Mostly office-based at the Taguig City headquarters (Four/NEO Building, Bonifacio Global City). Some field roles (collections, housekeeping) are site-specific.
  • Notable perks: Competitive salaries (e.g., PHP 30k-40k/month for junior roles; PHP 15k-25k for field roles). Popular roles include Credit Investigator (PHP 28k/month) and Collection Agent (PHP 16k/month).
  • Engineering culture: Strong focus on AI, data analytics, and technology innovation; the CTO and SVP of AI and Data are part of senior management.

Application questions