Chief of Staff at Aurelian (Seattle, WA)Chief of Staff

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. Our mission is to help 911 operators focus their time and energy on emergencies by automating repetitive tasks. We serve emergency communication centers (ECCs) across the entire US, including Snohomish County, WA and Hamilton County, TN.

Nationwide, ECC is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.

The role:

• Take business objectives, break them down into constituent parts and execute
• Own and manage complex cross-functional projects
• Research and solve ‘green’ problems that are new to Aurelian

What you’ll need:

• Early evidence of exceptionalism
• High aptitude & strong work-ethic
• Great interpersonal and communication skills
• Strong, genuine interest in public safety and Aurelian’s work
• Growth mindset

Nice-to-haves:

• 1-3 years of experience in investment banking, consulting, or operations at early-stage startups
• 4-year degree from top university
• Computer science experience

• $90,000 - $120,000
• Healthcare (medical & dental)
• Unlimited PTO
• Equity compensation