Client Success Associate at Vistar Media (Melbourne, Australia)
Vistar Media· Melbourne, Australia·
Role details
Job description
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.
As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.
About the role:
We're adding to our Client Success team, and searching for candidates with experience in digital media who are looking to grow within Client Services. This individual works well in a fast-paced startup environment, has strong communication and problem solving skills, and is eager to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day to day campaign management across managed & self-service buys.
What you'll do:
- Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients
- Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
- QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.
- Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish
- Traffic 1st and 3rd party campaigns across DOOH and mobile
- Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
- Support the Client Success team with billing efforts for our clients
- Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner
What experience we’re looking for:
- Bachelor’s degree
- 1-2 years of industry experience
- Passionate about building client relationships
- Excellent time management skills and ability to multi-task across multiple projects and stakeholders
- Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.)
- Understanding of ad operations, trafficking and analytics
- Highly proficient using MS office suite (Excel, Word, PowerPoint). Curious to learn, be a team player, and go above and beyond when needed
Nice to have:
- Programmatic industry experience
- Experience or familiarity with mobile and or location based data
If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.
Why work at Vistar Media
- Strong Culture: Vistar emphasizes a culture of "hustle with heart," "blunt truth, sharp results," and being "knowledge junkies." They describe themselves as a "community, not a spreadsheet" and focus on genuine connections.
- Growth & Development: The company invests in professional development through career resources and an employee recognition program. vistarmedia.com/careers
- Tech Stack: Engineers work with TypeScript, React, Python, GoLang, Java, Scala, and AWS, with openness to new technologies. vistarmedia.com/careers
- Hybrid/Virtual: Interviews are conducted virtually or onsite depending on the role. The company has a vibrant office environment with perks.
- Perks & Benefits:
- Comprehensive health coverage including an employer-sponsored One Medical subscription.
- Quarterly lifestyle stipend for well-being.
- Generous PTO for work-life balance.
- Retirement planning with a company match.
- Paid parental leave.
- Office perks: complimentary snacks, drinks, weekly lunches, and company-sponsored events.
- Interview Process: Typically a recruiter phone screen, followed by 2-3 team interviews, and a project/presentation round. Recruiters provide feedback within 3-5 business days.