Columbia Residential Service Technician at CPI Security (Columbia South Carolina, United States)
CPI Security· Columbia South Carolina, United States·
Job description
We are seeking a Residential Service Technician in Columbia, SC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.
What You’ll Do:
- Service and maintain residential security systems, ensuring timely and accurate troubleshooting
- Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
- Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
- Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently
What We’re Looking For:
- High school diploma or equivalent; technical training is a plus
- Strong sales skills with mechanical aptitude for troubleshooting and repairs
- Excellent communication, customer service, and a safety-first mindset
- Professional appearance and demeanor; alarm or telecom experience is a bonus
What’s In It For You:
- $45,000 to $60,000 average annual earnings (hourly training pay and 100% uncapped commission after training)
- Opportunities for advancement and long-term career mobility
- Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)
- Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance
Why work at CPI Security
- Culture & Recognition: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- Benefits: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- Work Environment: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- Community Impact: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- Career Growth: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- Engineering & Tech Roles: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.