Community Manager at Inkitt (San Francisco, CA)
Inkitt· San Francisco, CA· $90k–$100k·
Role details
Job description
Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its Galatea app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into CandyJarTV is only the beginning of our journey to becoming the next-gen entertainment powerhouse.
What You’ll Do:
Role Overview
This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.
The focus is on:
- Designing and executing engagement initiatives
- Driving participation in in-app book communities
- Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
- Acting as a brand presence in select community spaces
This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.
Scope of Work
Community Initiatives & Growth
- Ideate and execute community initiatives that drive engagement and retention
- Grow in-app communities membership and increase participation in book discussions.
- Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
- Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
- Recruit and activate in-app community super users
- Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement
Event Co-ordination and Campaign Ownership
- Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
- Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
- Align moderators on campaign goals, timelines, and messaging
Moderator Coordination
- Act as the primary point of contact for community moderators
- Coordinate content calendars, initiatives, and campaign execution with moderators
- Keep moderators informed, aligned, and engaged
- Manage weekly community push notification creation and scheduling in collaboration with moderators
Brand Presence
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- Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts. Build trust and familiarity with community members and be part of the conversation.
What You'll Bring:
- 1+ years of experience with customer service or community, and social media
- You are a book lover at heart, with an understanding of bookish communities
- You are an active member of multiple online communities
- Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
- Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team
Who We Are Looking For:
- Autonomous
- Bring solutions instead of problems
- Data driven
- Quick to action
- A high functioning workaholic
- Looking for exponential career growth
- Have lots of fun building a generational AI x Entertainment company
Why work at Inkitt
- Hybrid & flexible work: Employees work in a combination of remote and on-site; flexible schedules with the option to work from Berlin or San Francisco offices depending on location.
- Compensation: Competitive salaries — recent postings include Senior Software Engineer, Mobile at $175k–$215k; Senior CRM Lifecycle Marketing at $147k–$190k; People and Office Coordinator at $80k–$110k.
- Benefits: Generous parental leave, mental health benefits, 401(K), generous PTO, paid holidays and sick days, pet-friendly offices, and employee discounts.
- Culture signals: Employer rating of 3.7/5.0 across 143 reviews (culture 3.4, career 3.5, compensation 3.3, work-life 3.2); Indeed reviews are more mixed (3.2 work-life, 3.0 compensation, 2.6 job security).
- Mission-driven environment: Employees work directly on disrupting the traditional publishing industry with a data-driven approach — a rare blend of creative storytelling and AI engineering.
- Growth trajectory: 26% YoY headcount growth and a newly launched streaming platform mean employees can have outsized impact in a fast-scaling organization.