Contact Center Professionals: Feedback on Speech Analytics Optimization at Terac (United States)

Terac· United States·4d ago

Role details

Work type

Remote

Employment

Contract

Job description

WHAT WE'RE RESEARCHING

We're running a paid study on a new way to test and optimize topics in customer service software with speech analytics capabilities. Our goal is to streamline how teams manage phrase matching and intent detection. Your feedback will directly influence how these testing workflows are designed.

HOW IT WORKS

You will participate in a remote video interview to walk us through your current speech analytics workflows. We will ask you to describe how you handle intent detection and topic optimization today. Then, you will review early concepts for a new testing interface and provide your honest reactions. Finally, we will discuss how these concepts compare to your existing tools.

WHO THIS IS FOR

We are looking for contact center and customer service professionals with hands-on experience in speech analytics. You should be familiar with phrase matching, topic optimization, or intent detection tools. We welcome call center managers, customer experience analysts, and speech analytics specialists.

WHAT YOU'LL DO

Walk us through how you currently manage topics and intent detection
Describe your workflow for testing phrase matching in customer service software
React to early concepts for a new speech analytics optimization tool
Compare proposed testing methods with your current software solutions

WHO SHOULD APPLY

Active professional in a contact center or customer service environment
Hands-on experience with speech analytics software
Familiarity with phrase matching or intent detection workflows
Comfortable discussing technical aspects of topic optimization

COMPENSATION

$25 one-time

READY TO PARTICIPATE?

Start your paid interview now terac.com

ABOUT TERAC

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

Learn more at terac.com terac.com or on YouTube at @jointerac youtube.com/@jointerac.

Why work at Terac

Ground-Floor Opportunity: As a seed-stage company founded in 2025, early employees will have significant ownership and influence over the product and company culture.
Mission-Driven Work: The company is tackling a "generational shift" in how labor is allocated, offering a compelling narrative for those interested in the future of AI and work.
Culture & Team: Described as a "tight-knit crew in San Francisco that moves fast, sweats the details, and likes being around each other." The team includes engineers, operators, and storytellers.
Unique Hiring Process: Features a paid, week-long work trial to ensure a mutual fit, with full transparency on company metrics (revenue, runway, growth) before an offer is accepted.
Compensation & Benefits: Offers meaningful salary, early-stage equity, comprehensive health/dental/vision coverage, daily meals, relocation support, and team offsites.
Work Policy: Remote-friendly with hubs in San Francisco, Lisbon, and São Paulo. Many roles are listed as San Francisco-based or hybrid.

About Terac

Company Overview

One-liner: Terac is building the infrastructure and labor marketplace to connect AI agents and companies with verified human experts on demand.
Entity Type: Private (Seed stage; raised $9M)
Headquarters: San Francisco, California, USA (with hubs in Lisbon, Portugal and São Paulo, Brazil)
Founded: 2025
Founders: Zac Baker (Co-founder & CEO), Jack Blair (Co-founder & CTO)

Core Business

Primary industry/industries: Labor Marketplace / AI Infrastructure / Human-in-the-Loop Services
Target customers: B2B; AI companies, frontier model labs, enterprises, and research teams that need to source, interview, verify, and pay human experts (e.g., doctors, engineers, lawyers) via API.
Mission or purpose statement: "Build the labor marketplace for the post-AGI future" — to become the default interface between AI systems and human expertise.

Products & Services

Terac Platform (Expert Labor MCP): An API-first marketplace that allows any team or AI agent to source, screen, interview, verify, and pay human experts on demand. It functions as a "supply layer for human labor," enabling use cases like sourcing 100 Solidity engineers for data labeling or interviewing 200 EU SMB owners about new regulations. The platform includes an AI moderator for screening and verification.

Market Standing

Valuation/Market Cap: Not publicly disclosed.
Key Metric: Total Funding — $9M raised.
Notable Investors/Partners: Emergence Capital, SignalFire, Audacious Ventures, Z Fellows.
Growth Signals: Founded in 2025, the company has rapidly grown to a team of ~22 people. It is building in a high-demand space (AI + human data/workforce) and has attracted top-tier investors. The company is actively hiring across 8+ roles in engineering, growth, operations, and marketing.

Competitive Advantages

First-Mover in a Niche: Focuses on the specific, emerging need for "post-AGI" human labor, positioning itself as infrastructure rather than just a gig platform.
Verified Expert Panel: Curates a panel of verified experts (doctors, engineers, lawyers, etc.) with a built-in AI moderator for screening, differentiating it from general freelance marketplaces.
API-First & Agent-Native: Designed for integration with AI agents and automated workflows, not just human users, making it a critical piece of AI infrastructure.
Strong Founding Team: Backed by experienced founders and a small, high-caliber team (10 people in SF) focused on deep technical challenges (panel quality, voice moderation, marketplace dynamics).

Strategic Focus

Scaling the Panel & Platform: The immediate priority is to build out the supply side (expert panel) and the platform's capabilities (moderator, verification, agent tooling).
Deepening AI Integration: Making the platform the "default interface" for any AI system that needs to call on human expertise.
Hiring Across Functions: Aggressively hiring founding engineers, account executives, and marketing talent to scale the company from its current 22 people.

Sources