Customer Engineer at People Culture Talent (San Francisco, CA)
People Culture Talent· San Francisco, CA·
Role details
Job description
Note: We are recruiting on behalf of our valued client. This opportunity is for a position with their organization, not with People Culture Talent. We're excited to help connect talented professionals with this exceptional team!
THE ROLE
We're seeking a Customer Engineer to serve as the technical backbone of our customer relationships, supporting them from initial implementation through long-term success. In this role, you'll work directly with technical customers to design and deploy solutions, tackle complex integration challenges, and ensure they realize meaningful value from our platform. You'll also be a critical link between customers and the product team.
WHAT YOU’LL OWN
- Customer Implementations — Design, deploy, and optimize solutions tailored to customers' technical environments and business needs.
- Technical Consultation — Serve as a trusted advisor to customer engineering teams as they navigate complex implementation challenges.
- Customer Success — Promote onboarding, drive adoption, and ensure long-term success through proactive engagement.
- Product Feedback — Recognize trends across customers and communicate insights back to the product team.
- Technical Troubleshooting — Investigate and resolve integration issues, implementation barriers, and technical inquiries.
- Cross-Functional Collaboration — Partner with engineering, product, and GTM teams to enhance the customer experience.
- Documentation & Enablement — Create resources that empower customers and internal teams to operate more efficiently.
WHAT YOU’LL BRING
- Solutions engineering, customer engineering, implementation, technical consulting, or developer support experience
- Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
- Direct experience working with technical customers in complex environments
- Clear communication across a range of audiences — from a junior engineer to a VP of Engineering
- A pattern recognition instinct. You notice recurring problems and do something about them
- Ownership mindset — you stay with a problem until it's solved
- Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
ABOUT OUR CLIENT
This venture backed AI infrastructure company is developing the connectivity layer that enables AI platforms and B2B software to take meaningful action within the systems businesses rely on. The founding team brings experience from Google, Meta, and AWS. The team is small, retention rates are exceptional, and the technical standards are high. This is an excellent opportunity for professionals who are excited about meaningful ownership and the chance to help shape the future of collaboration between businesses and AI.
Why work at People Culture Talent
- Culture: Described as a team of seasoned operators who are “unapologetically embedded” and committed to honest counsel. Values include accountability, collaboration, and continuous learning.
- Work style: Hybrid environment with a mix of remote and on‑site work. Offices in San Francisco and remote hubs across multiple countries. Some roles are fully remote, others require in‑office presence (SF).
- Team: Small (220 employees) but expanding; direct access to founders and partners. Engineers and non‑engineering roles alike work on high‑impact projects for top VC‑backed startups.
- Perks: Not publicly detailed; typical benefits for a Bay Area talent firm likely include competitive compensation, flexibility, and the opportunity to shape the people‑tech ecosystem.