Customer Service Junior Specialist at Salmon Group (Philippines)
Salmon Group· Philippines·
Role details
Competitive Salary · Performance-Based Bonuses · Full Training And Support · Career Growth Opportunities
Salmon Group at a glance
A Philippine consumer fintech and licensed neobank offering AI-scored credit, cards, and deposits to underbanked Filipinos.
Salmon is a consumer financial technology company in the Philippines that provides credit lines, installment and cash loans, prepaid cards, and bank deposits to underbanked consumers, using AI credit scoring and a licensed rural bank it acquired.
~$310M ($160M equity + $150M bonds) raised · latest: $100M (April 2026): $60M equity + $40M debt · backed by International Finance Corporation (IFC, World Bank Group), ADQ (Abu Dhabi sovereign wealth fund), Lunate, Antler VC
Summary
Join Salmon's Customer Service team to provide multi-channel support for banking products, including loans and credit cards. This entry-level role requires strong communication skills and a bachelor's degree, with no prior experience necessary as full training is provided.
Job description
About Salmon
Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. We offer innovative credit and banking products, with a strong focus on customer experience. As we continue to grow, we are expanding our Customer Service team and looking for individuals who are passionate about helping people and eager to grow in a fast-moving environment.
What You’ll Do
- Provide customer support across multiple channels, including: 💬 live chat 📞 inbound phone calls 📧 email
- Assist customers with questions about loans, credit cards, transactions, and mobile app features.
- Handle concerns with empathy and accuracy, ensuring a helpful and respectful experience.
- Escalate complex issues to the appropriate teams when needed.
- Document all interactions in our CRM system according to company standards.
- Contribute ideas to improve tools, processes, and the overall customer journey.
What We’re Looking For
- Fluent in both Tagalog and English — written and spoken.
- Strong communication skills with a clear, customer-friendly tone.
- Bachelor’s degree in any field (completed).
- Comfortable using a computer, navigating websites, and learning new tools.
- A proactive, curious, and customer-first mindset.
- No prior work experience required — we will train you.
What We Offer
- Competitive salary with performance-based bonuses.
- Full training and support from day one.
- Opportunity to grow your career in a fast-paced fintech environment.
- A team that values initiative, empathy, and collaboration.
- Dynamic work culture with room to learn and contribute.
Why work at Salmon Group
- Culture: Emphasizes “dependability,” innovation, and a human touch. Employees describe an agile, open environment where Day One employees shape the company.
- Work model: Mostly office-based at the Taguig City headquarters (Four/NEO Building, Bonifacio Global City). Some field roles (collections, housekeeping) are site-specific.
- Notable perks: Competitive salaries (e.g., PHP 30k-40k/month for junior roles; PHP 15k-25k for field roles). Popular roles include Credit Investigator (PHP 28k/month) and Collection Agent (PHP 16k/month).
- Engineering culture: Strong focus on AI, data analytics, and technology innovation; the CTO and SVP of AI and Data are part of senior management.