Customer Service Representative at Ether.fi (Cayman Islands)
Ether.fi· Cayman Islands·
Role details
Job description
About Us: Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth—making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products—Stake, Liquid, and Cash—that bridge crypto utility with real-world convenience. With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience. As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up. Learn more at ether.fi.
Position Overview: This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.
Qualifications
- Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
- Experience with DeFi protocols and cryptocurrencies desired
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Prior experience in the financial or crypto industry is a plus
- Bachelor's degree in a relevant field is preferred
Perks & Benefits:
- Competitive salary, performance-based incentives, and token allocation grant
- Opportunity to work with a Top 4 Ethereum protocol, by TVL
- Opportunities for professional development and growth within the organization
- Health, dental, and vision insurance plans
- Collaborative and inclusive work culture
- Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
- Global team with opportunity for travel and working out of our 3 offices around the world
- 4 weeks work from anywhere
- Exciting company events and team-building off-sites
Why work at Ether.fi
- High Impact, Small Team: With ~30 employees and $10B+ in AUM, every employee has outsized responsibility and influence on the product and protocol.
- Top Compensation: Annual performance-based bonuses, option to be paid in ETH, and a share of token allocation.
- Wellness Benefits: Unlimited paid time off, one month per year to work fully remotely, plus health, dental, and vision coverage.
- In-Office Collaboration: The company emphasizes in-person work (79% on-site, 16% hybrid) with offices in New York, Denver, Grand Cayman, and Dubai. They believe face-to-face interaction drives success.
- Culture & Events: Frequent company off-site retreats (e.g., Cayman Islands, Lisbon) and attendance at top crypto events.
- Engineering Culture: A builder-first environment with a focus on security, smart contract engineering, and real-time fraud/scam hunting. The interview process includes a skills-based interview and a final meeting with the CEO.
- Guiding Principles: Decentralization is a primary objective, sustainable revenue model, and "never compromise on ethics."