Customer Success Associate - RTSM at Veeva Systems (Busan, South Korea)
Veeva Systems· Busan, South Korea·
Role details
Job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.
What You’ll Do
- Provide timely and accurate information in response to incoming customer support requests via phone or email
- Process customer support requests (inquiries and change requests) according to established department policies and procedures
- Works closely with the operations team to resolve customer support requests
- Provides timely feedback to the operations team regarding service issues or customer concerns
- Partners with the operations and business development team to meet and exceed expectations for custom support
- Acquire new knowledge and enhance your skills
Requirements
- Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels
Nice to Have
- Major in computer science
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Why work at Veeva Systems
- Work Anywhere policy: Employees can work from home or the office on any given day; product teams are organized in regional hubs (Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, Toronto) with regular in-person collaboration.
- Culture and values: Collaborative environment where employees are "treated with respect" and supported to "captain their own ship" toward growth; values are explicitly prioritized: Do the Right Thing, Customer Success, Employee Success, Speed.
- Giving back: 1% Veeva Giving program — each employee receives an amount equal to 1% of their base salary annually to donate to non-profits of their choice; giving is entirely employee-driven.
- Equity for employees: Equity program designed so the vast majority of employees participate and benefit financially in the company's growth.
- No non-compete clauses: Employees are free to work where they choose, and the company actively fights unfair non-compete practices in the industry.
- Stability with growth: "Measured and thoughtful" hiring that has historically avoided significant layoffs, with net headcount growth of 637 in fiscal 2026.
- Meaningful work: Directly supports life sciences companies in their mission to improve and extend life.