Customer Success Lead at Rabot (United States)
Rabot· United States·
Role details
Work type
Remote
Employment
Full-Time
Job description
ABOUT RABOT
At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!
ROLE OVERVIEW
- Position: Customer Success Manager
- Location: US Remote
- Experience: 5+ years in Customer Success, Support, or Sales
KEY RESPONSIBILITIES
- Act as the primary point of contact for customers, ensuring their satisfaction and success
- Guide new customers through the onboarding process, ensuring effective product usage
- Identify and execute upsell and cross-sell opportunities that align with customer needs
- Track and manage customer renewals to maintain and grow our customer base
- Gather and analyze customer feedback to improve our services and identify growth opportunities
- Collaborate with sales and product teams to enhance the customer experience
- Willing to travel and participate in system installations.
IDEAL CANDIDATE
- Proven experience in Customer Success, Support, or Sales roles
- Strong communication and relationship-building skills
- Analytical mindset with the ability to identify upsell opportunities
- High emotional intelligence and empathy
- Proficiency with CRM software and willingness to learn new systems
- Passion for technology and interest in the supply chain/fulfillment industry
WHAT WE OFFER
- Competitive salary and performance-based bonuses
- Comprehensive health benefits
- Stock options for long-term growth potential
- Professional development opportunities
- Chance to make a significant impact in a high-growth startup
Why work at Rabot
- Culture highlights: Startup environment with a focus on real-world impact – the technology directly improves warehouse worker productivity and reduces waste. Co-founders bring deep experience from Apple Robotics and supply chain.
- Remote/hybrid/office policy: Not explicitly stated; likely hybrid given San Francisco HQ and “Designed in California, Built in Texas” manufacturing. The careers page lists open roles (likely engineering, operations).
- Notable perks or engineering culture:
- Work on cutting-edge edge AI and computer vision deployed in production at scale.
- Opportunity to collaborate with industry leaders like Amazon, Ranpak, and Yusen.
- Small team (typical for seed-stage startup) offering high ownership and impact.
- Hardware + software stack: cameras, edge devices, cloud dashboard, and operator apps.