Customer Success Manager | Junior - Mid at nexos.ai (Vilnius, Lithuania)
nexos.ai· Vilnius, Lithuania·
Role details
Work type
Hybrid
Employment
Full-Time
Level
Entry level
Job description
Main Responsibilities
- Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
- Step in where our AI support couldn't resolve the question, and close the loop with a human touch
- Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
- Help new users get started: onboarding questions, workspace setup, pointing people to the right features
- Keep customer records tidy in our CRM and document recurring questions
- Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
- Spot happy customers ready to grow and unhappy ones at risk.
Core Requirements
- 1–3 years in a customer-facing B2B role customer success, support, account management, or similar
- Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
- A genuine service mindset: patience, empathy, and pride in solving things properly, not just quickly
- Comfortable with modern SaaS tools and curious about AI, you don't need to be an engineer, but you enjoy learning how the product works
- Organized and self-driven: you can prioritize a busy queue, know when to escalate, and always follow through
- Hands-on experience with AI tools
- Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
Salary range: 1500 - 1900 EUR gross per month
What We Offer
- Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
- Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
- Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
- More free time. Stay with us and additional vacation days will be added to your calendar.
- Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
- Flexibility. Flexible working time arrangement.
Why work at nexos.ai
- Culture: “Strong community” with beer Fridays, quarterly OKR parties, team-buildings, and workations; “not a dull moment.”
- Work policy: Hybrid – 3 days in-office (Vilnius or Poland), 2 days remote; some roles fully remote; digital nomad periods possible.
- Perks: Private health insurance, 25 free psychotherapy sessions, premium mental health app (Calm/Headspace/Mindletic), on-site gym & classes, learning budget (courses, conferences, library), extra vacation days for loyalty and life events.
- Engineering culture: “Innovate with industry experts”; technical tasks in hiring process; emphasis on Go, AI engineering, and product design.