Customer Success Representative | Betty CA at Betty (Sofia, Bulgaria)
Betty · Sofia, Bulgaria·
Job description
About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
Key Responsibilities:
- Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat.
- Conducting customer education sessions, guiding them through the features and functionalities of our platform.
- Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
- Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.
- Work in shifts, including late and night shifts!
Requirements:
- Prior experience in customer service, support, or a related client-facing role.
- Exceptional communication and interpersonal skills, with an ability to handle challenging
- customer interactions with patience and professionalism.
- Quick learner with the ability to understand and explain complex systems and processes.
- A passion for customer satisfaction and a deep understanding of customer-centric service practices.
- Works well under pressure and ability to deliver within deadlines.
- Fluency in English.
What we offer:
- A chance to become a key person in a scale-up environment
- A real opportunity to supercharge your skills & knowledge
- Fun and collaborative team environment
Why work at Betty
- Culture: Emphasis on “real people, looking out for our players” and a supportive, transparent environment. Teams are described as “builders and operators” focused on great products.
- Work model: Hybrid/office presence in New York (HQ), Toronto, Sofia, London. Engineering roles based mainly in Sofia.
- Engineering culture: Data-driven (hiring Lead Data Scientist, Senior Data Engineers, Insight Analysts); modern tech stack; opportunities to shape a new category.
- Notable perks: Not explicitly listed, but the company offers a fast-growing startup environment with exposure to product, growth, and compliance.
- Caution: LinkedIn employer rating is 2.3/5 (4 reviews), with low marks for culture (2.1) and career development (2.5). Candidates should seek current employee perspectives.