Customer Support Agent at ARQ (São Paulo, Brazil)
ARQ· São Paulo, Brazil·
Role details
Competitive Salary · Discretionary Performance Cash Bonus · Latest Technology · Skill Improvement Opportunities
Summary
Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Collaborate with the team to solve problems and propose product improvements to enhance the customer experience.
Job description
ABOUT ARQ
ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.
WHAT YOU'LL BE DOING
- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
- Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
- You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.
WHAT YOU'LL NEED
- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
BENEFITS
- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills
Why work at ARQ
- Culture: “Long‑term ambition and absolute conviction”; “nimble, but ambitious” – the careers page describes a mission‑driven, execution‑focused environment
- Team & autonomy: Small teams own meaningful product areas; high ownership and rapid iteration
- Remote/office: Not explicitly stated, but likely hybrid or remote‑friendly given the global nature of the business
- Notable: Founders and early employees have built profitable products at iconic companies; strong emphasis on “world‑class in everything we do”
- Perks: Not publicly disclosed, but likely competitive compensation and equity in a high‑growth fintech