Data Analyst Customer Experience at PayJoy (Mexico City, Mexico)

PayJoy· Mexico City, Mexico·2d ago

Role details

Work type

Hybrid

Employment

Full-Time

Job description

Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business. Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.

Key responsibilities

- Create live dashboards to understand data and track trends.

- Robust understanding of SQL and Python.

- Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.

Qualifications

- Bachelor's degree in business, engineering, finance, or product management.

- Experience in customer experience.

- Experience in SQL and Python.

- Lean Six Sigma Certification.

- English C1. (Recommended but not required).

- Experience in data analyses and flow diagrams.

Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

- Life insurance.

- Phone finance, Headphone, home office equipment and wellness perks.

- 30 days of Christmas bonus

- 20 days paid Vacation

- 50% Vacation premium

- $2,000 MXN monthly grocery coupons

- $2,000 USD annual Co-working Travel perk

- $2,000 USD annual Professional Development perk

- Catered lunches

Why work at PayJoy

Mission‑driven: Work on products that directly improve financial well‑being for millions of underserved people.
Culture: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
Remote/Hybrid: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
Benefits: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
Growth: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

About PayJoy

Company Overview

One-liner: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
Entity Type: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
Headquarters: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
Founded: 2015
Founders: Doug Ricket

Core Business

Primary industry: Financial Services (Fintech – secured consumer credit)
Target customers: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
Mission: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

Products & Services

Phone Financing: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
Cash Loans: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

Market Standing

Valuation: Not publicly disclosed
Key Metric: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
Notable Investors/Partners: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
Growth Signals: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

Competitive Advantages

Patented secured‑credit technology that enables lending without traditional credit history.
No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
Public Benefit Corporation status legally commits the company to customer financial well‑being.
Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
Deep operational presence on the ground in multiple emerging markets.

Strategic Focus

Scale global impact by expanding into new countries and deepening existing markets.
Use data and AI to improve credit access and financial inclusion.
Maintain transparent, customer‑first lending practices while achieving profitability.
Continue hiring across engineering, data science, sales, and operations roles.

Sources

Job description

Key responsibilities

Qualifications

Benefits

Why work at PayJoy

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