
Director, Business Operations at Bjak (Taipei, Taiwan)
Bjak · Taipei, Taiwan·
Role details
Bjak at a glance
Southeast Asia's largest online insurance comparison platform, letting users compare, buy and renew insurance and roadtax from 16 insurers in one place.
Bjak is a BNM-licensed online marketplace where Malaysians compare quotes from 16 insurers and takaful operators, then buy and renew car, motorcycle, travel, life, medical and home insurance online. It bundles roadtax renewal, roadside assistance, car repair booking and AI tools around the core comparison engine.
Job description
About ActAI
There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting. Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations. Our objective is to organise anyone's life, allowing us all to spend time on valuable and meaningful things.
About the Role
You will be responsible for building and running the operational infrastructure behind A1. This includes setting up new offices and entities, implementing payroll and local operations, managing vendors, supporting recruiting operations, and ensuring the company can execute efficiently as it scales. You will be responsible for operational execution across markets.
What You Will Be Doing
- Lead business operations across multiple countries.
- Manage and develop a team of Business Operations Partners.
- Oversee office setup, entity incorporation, and market launches.
- Oversee payroll implementation and local operational requirements.
- Manage external vendors and service providers.
- Support recruiting operations, recruiter onboarding, and hiring activities.
- Plan and execute company events, offsites, and operational logistics.
- Track key initiatives and ensure actions are completed on time.
- Improve processes where needed to increase speed and reliability.
What You Will Need
- Experience in business operations, strategic operations, founder's office, or similar roles.
- Experience managing projects involving multiple stakeholders.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and follow through on commitments.
- Comfortable working across recruiting, finance, legal, and administrative functions.
- Able to identify problems, make decisions, and drive execution independently.
- High ownership and willingness to take responsibility for outcomes.
How We Work
The best products in the world are built by small, highly capable teams. We operate with high talent density, high ownership and high standards. We value people who can think independently, move quickly and solve problems without waiting for instructions. This is a hands-on environment. Everyone is expected to contribute directly to the company's success.
Interview Process If there appears to be a fit, we will schedule up to 3 interviews. Applications are reviewed by members of our leadership and hiring teams. Interviews may be conducted virtually or onsite. We value speed, transparency and decisiveness throughout the process.
Why work at Bjak
- Culture: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- Work Environment: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- Engineering Focus: Lean, autonomous teams that prioritise product excellence and swift delivery.
- Career Growth: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- Note on Employer Rating: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.