Director of Customer Success at Uare.ai (Los Altos, CA)
Uare.ai· Los Altos, CA· $120k–$200k·
Role details
Job description
Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.
About the role
We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
What you'll do
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.
What we're looking for
- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.
How we hire
Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task. Location: in-person, 5 days a week, across our San Francisco and Los Altos offices. The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.
Annual Salary $120,000—$200,000 USD
Why work at Uare.ai
- Culture: Emphasizes “Authentic, not Artificial” – the company values individual ownership, privacy, and real human connection. Core values include “be your best self” and “let yourself speak.” uare.ai/career
- Work model: Not explicitly stated as remote/hybrid, but the office is in Los Altos, CA. Given the distributed nature of the team (ex-LivePerson, ex-Apple, ex-Google, ex-Meta, etc.), a flexible arrangement is likely.
- Benefits:
- Health, dental, vision insurance with family coverage options.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Free Calm app access, mental health support, and 24/7 counseling.
- Caregiving support (Cariloop), childcare/eldercare coordination, adoption assistance.
- Professional development courses, leadership training, Community Online Academy.
- Commuter benefits, Basic Life Insurance, Short/Long-term Disability.
- Engineering culture: Focus on scalable infrastructure and data protection. Engineers work on building a platform that gives users control over their AI and intellectual property. uare.ai/career