Enterprise Customer Success Manager at Perplexity (San Francisco, CA)
Perplexity· San Francisco, CA· $170k–$220k·
Role details
Perplexity at a glance
AI-powered answer engine that returns real-time, cited answers, now expanding into an agentic browser and on-device agents.
Perplexity runs an AI answer engine that searches the live web and returns direct, cited answers instead of a page of links. It has extended that core into an AI browser (Comet), an on-device agent (Computer), a developer API, and vertical tools like patent search.
$1.7B raised · latest: Series E extension · $200M · 2025 (reported $20B valuation) · backed by Accel, IVP, NEA, SoftBank Vision Fund 2
Job description
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
Why Perplexity?
- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
Why work at Perplexity
- Culture & Environment: “Thoughtful support” culture with emphasis on craftsmanship, ownership, entrepreneurship, scholarship, and partnership. Hybrid schedule (4 days in-office) based on location.
- Perks: Daily catered meals (breakfast, lunch, dinner in office), office snacks, ride home program, commuter benefits, home office reimbursement, fitness classes, gym memberships.
- Compensation & Benefits: Competitive salary and equity packages; retirement plans with company match; flexible PTO; holiday shutdown between Christmas and New Year; 12 weeks paid bonding leave; comprehensive health, dental, and vision insurance.
- Relocation & Visa Support: Relocation assistance and visa/green card sponsorship for eligible roles. Partners with immigration firm to support the process.
- Engineering Excellence: “Technical assessment for relevant roles”; values hands-on contribution, broad skill sets, and merit-based evaluation. Frequent Tech Talks and exposure to greenfield AI research problems.