Executive Operations Manager at Loop (Columbus, OH)

Loop· Columbus, OH·3d ago

Job description

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Culture: Emphasizes “Be A Human First” with high empathy and high standards. Described as a formative career chapter where employees grow quickly and shape the future of commerce.
Remote/Hybrid: Flexible – remote workspaces available, with in-office HQ in Columbus, Ohio. Some roles are listed as “In-Office or Remote.”
Perks: Company equity, competitive compensation, regular team gatherings and social events.
Engineering culture: 93 product + tech employees out of 204 total; strong focus on AI, data, and platform engineering.

One-liner: Loop provides an AI-powered operations platform for ecommerce brands to manage returns, exchanges, tracking, fraud prevention, and the entire post-purchase experience.
Entity Type: Private (Series B; $125.45M total funding)
Headquarters: Columbus, Ohio, United States
Founded: 2017
Founders: Not publicly available

Primary industry: Ecommerce operations / returns management software
Target customers: B2B – ecommerce brands of all sizes, originally built for Shopify and now available on all platforms
Mission: Protect margins, delight customers, and help merchants build businesses that last; give ecommerce brands and their customers confidence in every purchase.

Loop Platform: Unified operations suite covering returns, exchanges, tracking, order editing, shipping, fraud prevention, delivery promise, and protection – all powered by AI and data from 200M+ shopper journeys.
Returns: Guides shoppers to exchanges or store credit instead of refunds, retaining revenue.
Exchanges: Enables seamless product swaps to improve loyalty.
Tracking: Automated, branded delivery updates to reduce “Where’s my order?” tickets.
Promise: Shows accurate delivery dates before purchase to increase conversion.
Editing: Allows customers to change orders after purchase, reducing support tickets.
Protection: Checkout add-on against loss or theft, generating incremental revenue.
Shipping: Optimized reverse logistics with return labels and routing.
Intelligence: AI-driven insights from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies.
Fraud: Identifies abusive behavior and high-risk returns before approval.

Valuation: Not disclosed
Key Metrics: Annual revenue estimated at $5.85M (source: LinkedIn); total funding $125.45M across five rounds (Series A $10M, Series B $65M, additional Series B $50M, plus convertible note and venture round).
Notable Investors/Partners: Investors not publicly named; key partner is Shopify (native integration). Integrates with ecommerce, logistics, and support systems.
Growth Signals: 203 employees (+2.8% YoY); serves 5,000+ brands including Represent, Oh Polly, Alohas; expanded from Shopify-only to multi-platform; raised $50M in a 2023 Series B extension.

Data network effect: Leverages data from 200M+ shopper journeys, 100M+ returns, and 1K+ carriers to continuously improve AI models for fraud detection, policy optimization, and predictive insights.
Exchange-first retention: Converts returns into exchanges/store credit, directly improving merchant revenue retention.
End-to-end post-purchase suite: Unifies tracking, returns, editing, protection, and fraud into one platform, reducing operational complexity for brands.
Enterprise readiness: Supports domestic and international brands with broad carrier coverage and regional integrations.

Expand beyond Shopify to all ecommerce platforms.
Deepen AI capabilities across fraud, intelligence, and automated policy decisions.
Build a connected commerce operations suite that covers the entire post-purchase journey.
Grow enterprise customer base and international presence (UK, EU, cross-border).

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