Field Service Engineer at Neko Health (New York, NY)

Neko Health· New York, NY· $129k–$144k·6d ago

Role details

Salary

$129k–$144k

Work type

Hybrid

Employment

Full-Time

Equity

Yes

Neko Health at a glance

Preventive full-body health scanning built on proprietary in-house hardware and AI, co-founded by Spotify's Daniel Ek.

Neko Health runs a roughly one-hour, non-invasive full-body health scan that captures skin, cardiovascular, and blood data using hardware it designs and builds in-house, then has a doctor review the results with the member on the spot, aiming to catch disease early in people who feel healthy.

~$325M raised · latest: Series B ($260M, January 2025, at a $1.8B valuation) · backed by Lightspeed Venture Partners, General Catalyst, Atomico, Lakestar

Job description

MISSION

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

As a Field Service Engineer, you will play a critical role in ensuring the performance, reliability, and continuous improvement of Neko Health’s clinical scanning technology across US sites. You will support installation, maintenance, servicing, upgrades, and retrofits of instruments while ensuring operational uptime for clinical teams.

Working closely with Engineering, Clinical Operations, and cross-functional teams across the United States and Europe, you will act as a vital link between field performance insights and product development — helping drive continuous improvement in technology, processes, and service delivery.

This role combines hands-on technical expertise with collaboration, problem-solving, and proactive operational support to ensure a seamless clinical experience.

WHAT YOU’LL DELIVER IN THE FIRST 6–12 MONTHS

Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.
Establish consistent documentation, reporting, and compliance standards across installations and service activities.
Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.

MINIMUM QUALIFICATIONS

Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.
Excellent analytical skills and strong attention to detail.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively across teams and geographies.

PREFERRED

Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.
Experience working with clinical, healthcare, diagnostic, or medical device technologies.
Exposure to regulated environments or quality/compliance standards.
Experience supporting distributed sites or multi-location service environments.
Familiarity with preventative maintenance programs and continuous improvement methodologies.

Why work at Neko Health

Mission-Driven: The company was founded to solve the fundamental problem of late-stage diagnosis by focusing on prevention. The work is presented as having a direct, positive impact on human longevity.
Culture & Engineering: The company actively showcases a deep engineering culture where “clinical insight can become a hardware iteration overnight.” Clinicians and engineers share the same floor, fostering rapid iteration and innovation.
Compensation & Benefits: Salaries are benchmarked via market research. Benefits include comprehensive Medical, Dental, and Vision Insurance, 401K, Paid Time Off, Life Insurance, Disability Insurance, CME Days, and Commuter Benefits.
Work Model: Roles are on-site at specific clinic locations. Training for medical roles is fully paid. The interview process is designed to give candidates a feel for the culture and mission.
Growth Trajectory: With 80+ active job postings and triple-digit growth in hiring, the company is in a high-growth phase, offering significant career development opportunities.

About Neko Health

Company Overview

One-liner: Neko Health is a healthcare technology company that has engineered a proprietary, data-driven preventive health scan to detect early signs of disease in otherwise healthy individuals.
Entity Type: Private (Funding Stage: Series A)
Headquarters: Stockholm, Sweden
Founded: 2018
Founders: Daniel Ek (Co-founder, also founder/CEO of Spotify) and Hjalmar Nilsonne (Co-founder)

Core Business

Primary industry/industries: Healthcare Technology, Preventive Medicine, Clinical Diagnostics
Target customers: B2C – Health-conscious individuals; B2B Potential – Self-insured employers
Mission or purpose statement: “To provide healthcare that’s proactive instead of reactive – so that people can live longer, healthier lives.”

Products & Services

[The Neko Health Scan]: A 60-minute, full-body health check that captures millions of data points across the skin, heart, blood, and circulation using four proprietary devices (Derma, Spectrum, Echo, and Neko Lens). Includes an unrushed consultation with a doctor where results are discussed immediately. The scan is priced at approximately 2750kr (~$260) in Sweden and is designed for asymptomatic, healthy individuals looking for prevention.

Market Standing

Valuation/Market Cap: Not publicly disclosed (as of mid-2026).
Key Metric: Total Funding – $325.1M (one prior funding round).
Notable Investors/Partners: Backed by “investors who have built and scaled some of the most ambitious technology companies of the last two decades” (individual names not publicly listed on career page). The company has strong ties to the tech and startup ecosystem.
Growth Signals: Over 1,000 employees (more than half in clinical roles). Aggressive expansion with active clinic locations in London, Manchester, Birmingham, Stockholm, and plans for more. Job postings have increased +344.4% year-over-year (as of mid-2026), indicating rapid scaling.

Competitive Advantages

Proprietary Hardware: All four scanning devices are designed, engineered, and assembled in-house in Stockholm, creating a hard-to-replicate technological moat.
Integrated Clinical Model: Unlike traditional clinics or digital health apps, Neko combines its proprietary hardware with on-site doctors, clinical researchers, and data science under one roof with a low patient volume per doctor ( ~9 members/day vs. 30+ in standard care). This enables a focus on prevention, not just treatment.
Data Moat: The system captures millions of structured data points per scan, allowing for peer benchmarking and longitudinal tracking over years, creating a powerful, network-effect dataset for preventive health insights.
Leadership: Co-founded by Daniel Ek (Spotify) and Hjalmar Nilsonne.

Strategic Focus

Scaling the Scan Room: Neko is actively testing a second-generation modular scan room platform designed to capture more signals and scale to new locations.
Global Expansion: Opening new clinics across the UK and Europe, with a clear intent to make the service more accessible.
Clinical Research & Governance: Continued focus on validating their devices with clinical studies and building a clinical leadership team (including ex-NHS and Amazon Health executives) to establish preventive care as a formal clinical discipline.

Sources