Runbook

Founding Designer at Runbook (San Francisco, CA)

Runbook· San Francisco, CA·

Role details

Work type
Onsite
Employment
Full-Time

Job description

We're building the AI workforce for the physical economy — AI agents that replace the manual coordination layer running on emails, spreadsheets, TMS, ERP, and phone calls at companies that move, make, and deliver physical things. Our agents handle complex multi-day workflows, learn from feedback, and reach 90%+ autonomous execution in production.

Our founder Obaid Khan co-founded Motive — scaled it to $350M+ in revenue and a $5B+ valuation. We're going after the next big problem in the same market. Early team but we have multiple customers including Fortune 500. We move fast and hold a high bar.

Join us and build the core agent platform that automates complex operational workflows across the physical economy. You'll work across the stack — from AI agent orchestration to the product surfaces customers interact with daily.

What You'll Do

  • Define and own our design language/strategy end-to-end: product, marketing, customer communications, internal tools.
  • Shape the product itself, not just its surface. You'll sit with customers, understand what they actually do all day, and compress it into agent behavior alongside engineering.
  • Define how we onboard customers, how we communicate with them, and how the product earns their trust over months of use.
  • Set the quality bar. Early decisions compound — great companies are built on great taste.
  • Exceptional visual craft and obsession over the fine details.

What We're Looking For

  • Consumer product design experience. You've shipped products people love using.
  • A track record of driving large, ambiguous projects to done — not completing tickets inside someone else's design.
  • Strong product instincts. You can tell when something is 95% there and still wrong, and you push until it's right.
  • Hunger to operate beyond design — into product, customer, strategy. You want massive ownership on an early team and are energized by the ambiguity that comes with it.

How We Work

  • Designers will ship to production here. We'll set you up with the coding tools (Cursor, Claude Code, whatever works) to make that real.
  • You'll help define the toolset you need to do the job.
  • Small team, high trust, low process. Direct access to founders and customers. In-person in SF.

Why work at Runbook

  • Culture: A small, agile team (9 people) that values direct communication, fast decision‑making, and hands‑on impact. Co‑founders and early team come from Airbnb, Moveworks, Carta, and Discord.
  • Work Model: Likely hybrid/remote; headquarters in San Francisco but team members in Pakistan as well. Roles listed in San Francisco and Los Angeles.
  • Roles Available: Founding Software Engineer, Engagement Manager, Agent Operations Lead, Founding Designer—ideal for someone who wants to shape the product and culture from the ground up.
  • Engineering Culture: Deep technical focus on AI agents, reasoning, and system integration. Engineers have ownership over end‑to‑end agent behavior and infrastructure.

Application questions