French-Speaking Customer Experience Specialist at The Flex (Paris, France)
The Flex· Paris, France·
Role details
Job description
ABOUT THE FLEX
At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
POSITION SUMMARY
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.
💡 KEY RESPONSIBILITIES
Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
🧠 WHAT WE’RE LOOKING FOR
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills — you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy — comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail
🌍 WHY JOIN THE FLEX
Be part of the revolution – Help reshape the $4T global rental industry.
Work with the best – Join a high-performing, supportive international team.
Grow fast – Real career progression opportunities as we expand globally.
Earn what you deserve – Competitive compensation plus performance-based incentives.
Live flexibly – Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.
#LI-Remote
Why work at The Flex
- Culture: Ego-free, fast-paced, values-driven environment with no hierarchy or bureaucracy. Emphasis on big ideas, learning from failure, and shipping fast.
- Remote-first: The Flex is a remote-first company, hiring stellar talent globally and trusting them to own outcomes.
- Mentorship & growth: Work alongside senior leaders (including founders) who provide direct feedback, hands-on coaching, and clear career progression. Promotions based on performance, not tenure.
- Accountability: Each teammate owns clear metrics and turns objectives into outcomes.
- Innovation: Data-backed approach; open-minded, diverse team driving solutions.
- Notable perks: Minimal rules, total accountability, genuine freedom; "Career Rocket Ship" where you own mission-critical projects from day one.
- Application process: Online assessment, HR interview, and founder interview for every role.