Home Health Intake/Scheduling Coordinator - Walnut Creek at Health Link (Walnut Creek, CA)
Health Link· Walnut Creek, CA·
Job description
Home Health Scheduling Coordinator (Full-Time)
Location: Walnut Creek, CA (On-site) Pay: $27–$32 per hour DOE Experience: 1 year Home Health experience required
Make a Meaningful Impact Every Day
Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team.
This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.
Why Join Health Link?
- Forward-thinking, transparent, inclusive culture
- Competitive compensation
- Medical, dental, vision, life insurance, 401(k) with match
- Paid Time Off (up to 10 days)
- Stability and growth within a well-established agency
- Work alongside a collaborative team of clinicians and administrative staff
Key Responsibilities
- Maintain and coordinate schedules for home health services
- Assist with intake and process incoming referral information
- Ensure cases are assigned and staffed within established timeframes
- Communicate schedule updates to clinicians, patients, supervisors, and referral sources
- Manage high call volumes with professionalism and a pleasant demeanor
- Respond to urgent or emergency scheduling needs
- Provide direction to field staff as needed to ensure appropriate patient coverage
- Report scheduling changes and client concerns to supervisors
- Verify time records against schedules
- Follow up on scheduling issues reported by on-call staff
- Attend required meetings and training
- Maintain compliance with agency policies and procedures
- Perform other duties as assigned
What Makes You Successful
- Previous scheduling or intake experience (home health required)
- Detail oriented with excellent verbal, written, and interpersonal communication skills
- Friendly, professional phone presence and comfortable handling high call volume
- Strong organizational and time-management skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong computer proficiency
- Knowledge of medical terminology preferred
- Ability to work independently with minimal supervision
- Willingness to work occasional weekends and holidays as required to support patient care and operational coverage
Work Environment
- On-site at our Walnut Creek location
- Full-time position
- Not remote
- Schedule may include weekends and holidays based on business needs
Why work at Health Link
- Small, collaborative environment: With ~30 employees, staff work closely across departments, offering a tight-knit culture and direct access to leadership.
- Stability with backing: As a subsidiary of Elevance Health, HealthLink offers the resources of a large parent company while maintaining a local, independent feel.
- Work policy: Not explicitly stated; roles appear to be office-based in St. Louis (HQ at 1831 Chestnut St).
- Job opportunities: Active openings listed on Greenhouse (job-boards.greenhouse.io/healthlink) for various functions including account management and support.