Intern - Customer Care & Billing Support (Energy) at National Information Solutions Cooperative (NISC) (Lake Saint Louis, MO)
National Information Solutions Cooperative (NISC)· Lake Saint Louis, MO·
Job description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Energy solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.
This position will report to our Lake St. Louis, Missouri, office. We are unable to consider remote work for this role.
**Current applications will be under consideration for Summer 2027 internships
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters
- Create and route support cases
- Assist with maintaining and organizing electronic documents
- Assist with upgrade requests
- Assist with iVUE Connect Marketing new form updates
- Assist with building cases for funding issues
- Assist with maintenance of Provisioning audit exceptions
- Leverage AI tools to assist with problem-solving within the role
- Utilizes all support tools as directed
Desired Job Experience
- Strong customer orientation.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Strong PC skills.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
- Commitment to NISC's Statement of Shared Values.
Desired Education and/or Certification(s):
- Candidates must be in school and working towards the completion of an Associate or Bachelor’s degree in a computer/business related field.
Why work at National Information Solutions Cooperative (NISC)
- Culture: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- Work Policy: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- Benefits: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- Notable Perks: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- Engineering & Tech: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- Community: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.