IT Helpdesk Intern - Summer 2027 at Assured Guaranty (New York, NY)
Assured Guaranty· New York, NY·
Role details
Job description
Position Summary
Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.
Primary Responsibilities
The intern will assist with the following tasks:
- Diagnose and troubleshoot common hardware and software issues
- Leverage Copilot AI and automation solutions to enhance workflows
- Build AI solutions
- Document all incidents into ServiceNow (Ticketing System)
- Configure and deploy Windows desktops, including assembly and disassembly
- Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
- Manage, troubleshoot, and deploy mobile devices
- Provide QA testing on major IT projects
- Microsoft Teams Deployment
- Desktop PC and VDI performance monitoring
- Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)
Candidate Background and Qualifications
- Student currently pursuing a bachelor’s degree
- Minimum 3.0 GPA
- Experience/coursework in AI preferred
- Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
- Excellent written and oral communication skills
- Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
- Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
- Excellent organizational and time management skills
The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.
Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).
Why work at Assured Guaranty
- Culture: Collegial and collaborative environment with analytical challenges similar to an investment bank but within a conservative credit culture focused on risk management.
- Work policy: Primarily in-office; most of ~360 employees work in midtown New York, with additional offices in San Francisco, Asheville, London, Paris, Sydney, Singapore, and Bermuda.
- Compensation and benefits: Competitive packages including life and health insurance (medical, dental, vision), retirement savings with company match, employee stock purchase plan, paid time off, paid family leave, employee assistance program, commuter benefits, tuition reimbursement, fertility and family planning resources, child/elder/pet care assistance, health/fitness benefits, and charitable gift matching.
- Professional development: Formal and informal training, mentoring program (one-to-one and group circles), leadership and communication skills development, tuition reimbursement.
- Inclusion and engagement: Five Employee Resource Groups (African Heritage, Asian and Pacific Islander, Women, Working Parents, Young Professionals); employee-led Belonging and Culture Committee and Corporate Philanthropy Committee.
- Equal opportunity: Strong ethical standards and commitment to diversity and inclusion.