L2/L3 Support Engineer at Encora (Mexico / Mexico City, Mexico)
Encora· Mexico / Mexico City, Mexico·
Job description
Job Title: L2/L3 Support Engineer
Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python
Experience: 5+ years
Location Mexico City or Guadalajara
Mode: Hybrid
We at Coforge are hiring Position (22655) with the following skill set.
As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.
Responsibilities
- Collaborate with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends through code debugging and log analysis.
- Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
- Enhance application stability and performance by identifying patterns and advising on permanent fixes.
- Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
- Identify and automate alerts and processes in collaboration with theEngineering team.
- Challenge existing application setups and suggest improvements for stability.
- Participate actively in the Change Management process to manage production risks.
- Develop and improve run books to minimize operational errors and enhance efficiency.
- Create reports that provide trending statistics to track application health and service performance.
- Willingness to learn and support proprietary technologies not available in the marketplace.
Required Qualifications
- Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
- Strong understanding of Data Structures and their practical applications.
- Proven problem-solving skills in development or production environments, including root cause analysis.
- Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
- Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
- Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
- Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
- Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
Required Qualifications
- Experience in the Financial Services Industry.
- Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
- Degree in Computer Science.
Posted On: August 6, 2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Why work at Encora
- Culture & Recognition: Certified “Great Place to Work” in multiple regions; recognized by Comparably for Career Growth, Best Engineering Team, Best Company for Diversity, and Company Happiness.
- Remote/Hybrid Policy: Flexible work-from-home scheme; remote workers in Mexico receive a monthly allowance of MXN 700 for internet/electricity, plus desk and chair after 3 months. No dress code, pet-friendly environment.
- Perks & Benefits (varies by location):
- Top-of-the-line MacBook Pro
- Unlimited book budget and training/certification support
- Private health insurance (including family) with dental and life insurance
- 12 days paid vacation from day one (Mexico), 5 days PTO, 30 days aguinaldo (mandatory annual bonus)
- Psychotherapy support (12 sessions covered fully)
- Savings fund, grocery vouchers, and snack stations in select offices
- Considerations: Compensation inconsistency across geographies and accounts; project-dependent stability; change fatigue from post-acquisition integration. Candidates should confirm review cycles, salary bands, and account assignment during interviews.