Live Operation (Moderator) - Specialist (Freelancer) at aCommerce (Bangkok, Thailand)

aCommerce· Bangkok, Thailand·3d ago

Job description

Responsibilities:

Technical Expertise:
Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
Maintain a strong understanding of streaming protocols and best practices across various platforms.
Content Moderation:
Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
Manage comments promptly to maintain a positive and inclusive environment for viewers.
Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
Stream Support:
Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
Teamwork and Communication:
Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
Maintain a positive and professional demeanor within the team environment.

Qualifications:

Excellent attention to detail and ability to identify and address potential problems proactively.
A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
Effective communication and collaboration skills to work seamlessly within a team.
Ability to stay calm under pressure and make quick decisions in fast-paced situations.
Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
Graduating from relevant fields of study would be preferred.

E-commerce Career Launchpad: aCommerce positions itself as a place where employees build a "CAREER in e-commerce," not just a job, with exposure to all facets of the industry in a fast-growing market.
Growth & Learning: Access to leaders and subject matter experts, with opportunities to understand business strategy and direction.
Culture & Perks: Known for investing in employees with solid healthcare, comfortable workspaces, attractive work locations, flexible work arrangements, and free lunch.
Scale & Impact: Opportunity to work with the region's largest e-commerce enabler and top global brands, directly impacting their success.
Diversity & Inclusion: Committed to equal opportunities and a work environment free of discrimination and harassment.
Work Policy: Information on remote/hybrid policy is not explicitly stated, but "flexible work arrangements" are mentioned as a perk.

One-liner: aCommerce is the largest e-commerce enabler in Southeast Asia, providing end-to-end solutions for global brands to manage, market, and fulfill their online sales.
Entity Type: Private (Series D)
Headquarters: Bangkok, Thailand
Founded: 2013
Founders: Paul Srivorakul, Tom Srivorakul, and John Srivorakul

Primary industry/industries: E-commerce Services (E-commerce Enabler), Supply Chain & Logistics, Digital Marketing, Retail Technology
Target customers: B2B — primarily global and regional brands (e.g., L’Oréal Group, Adidas, Abbott, Unilever, Nescafe, Samsung, Nestle) looking to sell online in Southeast Asia
Mission or purpose statement: "Making E-commerce Easy"

E-commerceIQ: A unified platform providing a 360° view of business operations, including accounting, merchandising, performance marketing, account management, fulfillment and logistics, omnichannel order management, and business intelligence.
Warehouse & Order Fulfillment: Physical storage and shipping services across 8 advanced fulfillment centers in the region.
Online Store Development: Building high-performing, user-friendly online stores tailored to brand needs.
E-commerce Marketing: Targeted digital marketing services to attract and convert customers.
Online Brand Management: Establishing and maintaining consistent brand presence across online channels.
Customer Service Solutions: Fast, reliable support for end customers.
Live Stream Solution: Interactive live shopping capabilities, supported by 20+ live streaming studios across the region.
Consultation & Training: Expert guidance to elevate client e-commerce strategy and team skills.
EcommerceIQ Market Insights: Analytics suite (formerly BrandIQ) providing measurable data and actionable insights for online commerce strategy.
AskIQ: AI-powered tool for natural language competitor queries and data synthesis.

Valuation/Market Cap: Not publicly disclosed
Key Metric: Total funding raised of $118.8M (Series D stage)
Notable Investors/Partners: Ardent Capital (founding investor), Inspire Ventures, NTT DOCOMO Ventures, Sumitomo Corporation Equity Asia Limited, Sinar Mas Indonesia, MDI Ventures (Telkom Indonesia fund), Indies Capital Partners, Blue Sky, Cyberagent Ventures, JL Capital, DKSH
Growth Signals:
- Raised one of the largest Series A rounds in Southeast Asia ($10.7M)
- Has achieved group profitability (announced post "aCommerce 2.0" initiative)
- Operates in 5 countries (Thailand, Indonesia, Singapore, Malaysia, Philippines) with 1,000+ employees
- Over 33% average month-on-month revenue growth in Indonesia at one point
- Won Google Global Premier Partner Award for Search Innovation
- Launched AI innovations including AskIQ, GEO optimization, and smart PDP generation

Scale & Reach: The largest e-commerce enabler in SE Asia with offices in 5 countries and 8 fulfillment centers, giving unmatched physical infrastructure.
Integrated Ecosystem: Unlike competitors with fragmented tools, aCommerce offers a unified platform (EcommerceIQ) that combines fulfillment, marketing analytics, and AI-powered data synthesis.
Deep Regional Expertise: Over a decade of experience (since 2013) navigating the complex and diverse SE Asian e-commerce landscape.
AI-First Innovation: Actively investing in AI tools for commerce (AskIQ, automated ad creation, shelf intelligence) to provide a competitive edge for clients.
Strong Brand Partnerships: Long-term relationships with global giants like L’Oréal, Adidas, Unilever, Samsung, and Nestle serve as powerful social proof.

"aCommerce 2.0" Initiative: A pivot towards profitability and sustainable growth, which has reportedly been achieved.
AI-Powered Intelligent Commerce: Deep investment in AI to automate and optimize e-commerce operations, from competitor analysis to content generation.
Live Commerce Expansion: Leveraging 20+ live streaming studios to capture the booming live shopping trend in SE Asia.
Regional Domination: Continuing to strengthen its position as the go-to partner for global brands in Southeast Asia.

Sources