Logistics Coordinator, Clinical Research at Hawthorne Health (Marlborough, MA)Logistics Coordinator, Clinical Research

Shipping and Courier Coordination

• Coordinate domestic shipments through FedEx, including scheduling pickups, generating labels, tracking deliveries, and resolving delays or shipping exceptions.
• Prepare and ship dry ice and temperature-sensitive materials in accordance with study requirements.
• Coordinate the end-to-end shipment of medical equipment—including ultrasound machines, interrogators, accessories, PCA strips, and supplies—among heroes across the U.S.
• Coordinate equipment returns, replacements, backup deployments, and rush shipments to meet operational needs.
• Ensure high-value medical equipment is properly packaged, labeled, and protected for safe transit.

Equipment and Supply Management

• Prepare and organize equipment for new study onboarding, verifying serial numbers, equipment status, and condition before shipment.
• Monitor equipment inventory and help ensure each hero has a functional, ready-to-use unit.
• Inspect returned equipment, document damage, and coordinate repairs or replacements.
• Maintain inventory of commonly used supplies and place orders to prevent operational delays.

Operational Coordination and Systems

• Communicate with heroes, schedulers, support teams, and vendors about equipment needs, shipment status, and estimated delivery times.
• Keep shipment and asset information current in internal systems, including SAP/ERP, Monday.com, and asset-tracking tools.

Documentation and Compliance

• Maintain accurate shipping records and supporting documentation to support audit readiness.
• Follow applicable internal SOPs, GCP guidelines, and study-specific instructions for equipment handling, storage, shipping, and turnaround.

• Experience in logistics, shipping, warehouse, or clinical research operations.
• Experience handling medical devices or working in supply chain operations.
• Strong attention to detail and accuracy, especially when tracking high-value medical equipment and maintaining records.
• Strong communication, organization, and multitasking skills.
• Ability to work independently and collaboratively with a remote team.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• Ability to lift and move boxes weighing up to 30 pounds.

• Familiarity with FedEx shipping processes, including shipment exceptions.
• Familiarity with Monday.com and ERP systems.

Schedule

• Monday - Friday, 9am - 5 pm EST
• On-Site at the Marlborough, MA office