Manager, City Operations at Zoox (Houston, TX)
Zoox· Houston, TX· $149k–$179k·
Role details
Salary
$149k–$179k
Work type
Onsite
Employment
Full-Time
Job description
Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.
In this role, you will:
- Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
- Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
- Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
- Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
- Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
- Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
Qualifications
- Bachelors Degree
- 8+ years leading the business side of relevant large-scale operations
- 3+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
- Ability to work on-site at your market’s facilities
- Ability to travel when necessary
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
Why work at Zoox
- Culture: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness zoox.com/careers
- Work environment: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- Benefits: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- Growth opportunities: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- Recruitment process: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams zoox.com/journal/landing-a-job-zoox