Moderation Operations Coordinator at Syndigo (Chicago Illinois, United States)Moderation Operations Coordinator

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

**This is an hourly, hybrid position that requires 2 days per week in office at our Chicago location**

This role supports the day-to-day operations of the moderation team by helping maintain quality standards, following established processes, and providing day-to-day support to moderators. The Moderation Operations Coordinator serves as a resource for team members, helps resolve routine questions, and contributes consistent moderation.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Perform monthly quality checks on AI and human moderation to ensure consistency, accuracy, and policy adherence and share results with the team and Moderation Manager.
• Monitor escalated moderation decisions and complex review scenarios.
• Respond to moderator questions and provide guidance as needed.
• Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager.
• Serve as the subject matter resource on moderation policies and best practices.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

- 2+ years of experience in content moderation, quality assurance (QA), content review, or similar detail-oriented review work

- Strong attention to detail and organizational skills

- Clear and effective communication

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- Ability to identify issues, follow established processes, and escalate concerns appropriately

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Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Budgeted Salary Range: $41,600—$54,080 USD

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.