New Partner Experience Team Lead - Belgium Market (12 months FTC) at Deliveroo (Manchester, United Kingdom)
Deliveroo· Manchester, United Kingdom·
Role details
Health Benefits · Family Benefits · Finance Benefits · Community Benefits · Convenience Benefits · Growth Opportunities · Time Away Benefits · Relocation Benefits
Deliveroo at a glance
A hyperlocal three-sided marketplace connecting consumers, restaurants and grocers, and riders to deliver food and local goods in under 30 minutes.
Deliveroo runs a hyperlocal three-sided marketplace that connects consumers, restaurants and grocers, and self-employed riders to deliver food and local goods in under 30 minutes. Its machine-learning logistics engine (Frank) matches riders to orders neighbourhood by neighbourhood across 10 markets and 160,000+ partners.
N/A (public via 2021 LSE IPO, then acquired) raised · latest: Acquired by DoorDash · $3.9B cash · completed October 2025 · backed by DoorDash, Inc. (acquirer, 2025)
Summary
Manage a team of New Partner Experience Agents to onboard new restaurants in Belgium, driving order volume growth within the first 8 weeks. The role involves coaching, performance management, and refining onboarding processes within the SMB team.
Job description
New Partner Experience Team Lead - Belgium Market (12 months FTC)
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Report on performance & putting action plans in place to drive improved performance.
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills (your role)
- 2+ years management experience
- Experience in account management or customer service desirable
- Ability to work to targets and a get up and go attitude
Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Why work at Deliveroo
- Culture: Values-driven, innovative, and inclusive – Employee Resource Groups, regular social events, and a focus on career-defining work.
- Work environment: Offices across the UK (London HQ, Birmingham, Bristol, Edinburgh, Leeds, Manchester) with excellent kit for remote work and a parent-friendly culture.
- Benefits (UK):
- 25 days annual leave + bank holidays, increasing with tenure; one paid volunteer day per year.
- Competitive compensation, annual cash bonus, sign-on bonus, relocation support, and up to 5% matched pension.
- Equity awards for eligible roles.
- Private healthcare (single cover funded), gym access (HQ on-site, discounted external), wellbeing apps (LesMills+, Strava, Headspace, Yogaia) via GymPass.
- Life assurance, discounted dental, critical illness cover, travel insurance.
- Free Deliveroo Plus (free delivery), team lunches from local restaurants.
- Cycle to Work Scheme, Season Ticket Loans, free mortgage advice.
- Excellent learning & development via RooLearn platform.
- Engineering culture: Tackle complex scale and machine learning problems coordinating millions of real-time interactions across a three-sided marketplace.