Operator at AvePoint (Singapore)
AvePoint· Singapore·
Job description
Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency’s IT systems.
Key Responsibilities
- Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
- Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
- Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
- Being accountable for resolving the incident with workaround or permanent solution.
- Participate in troubleshooting system and network connectivity problems before escalation.
- Monitoring production metrics and performance indicators to ensure targets are met.
- Ensuring compliance with safety and regulatory standards in production.
- Other ad-hoc duties as instructed.
What we are looking for
- Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
- Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
- Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
- Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
- Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
- Able to work shift duties. o The shift hours are as follow:
- 1st shift - 7:00 am to 3:00 pm
- 2nd shift - 2:45 pm to 10:30 pm
- 3rd shift - 10:15 pm to 07:15 am o The 8-day rotational shift pattern is as below:
- Two days 1st shift, followed by
- Two days 2nd shift, followed by ▪ Two days 3rd shift, followed by ▪ Two off days. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Why work at AvePoint
- Award-Winning Culture: Recognized as an Inc. Best Workplace (back-to-back), a Built In Best Place to Work (2024), and a Great Place to Work (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company).
- Culture & Values: The company describes its culture with five core values and leadership behaviors:
- Ownership and Accountability ("We take full accountability, set high standards...")
- Teamwork ("promoting global collaboration and taking pride in helping, sharing, mentoring...")
- Agility ("quick, informed decision-making... a growth mindset")
- Visionary and Practical ("bold ideas... turning them into groundbreaking realities")
- Inclusive and Empathetic ("Diversity is at the core of our success... fostering inclusive collaboration")
- Growth Trajectory: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career."
- Global & Remote-Flexible: Opportunities are available across North America, APAC, and EMEA in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations.
- Entrepreneurial Spirit: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership.