PARTNER PROGRAM SPECIALIST at AvePoint (Hanoi, Vietnam)
AvePoint· Hanoi, Vietnam·
Job description
KEY RESPONSIBILITIES
- Provide technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.
- Translate business requirements from Channel, Sales, and Marketing teams into technical specifications for IT/Development teams.
- Collaborate closely with cross-functional stakeholders (CRM, Marketing, Channel Sales, Analytics, etc.) to deliver system improvements and operational efficiency.
- Support Channel Operations activities such as Cloud Marketplace performance tracking and SKU optimization.
- Assist in preparing user documentation and supporting change management for partners.
REQUIRED QUALIFICATIONS
- 2+ years of experience in project coordination, business operations, or partner/channel roles
- Experience working with CRM, PRM, or similar business platforms is a strong advantage.
- Proficient in Microsoft 365 (Excel, Teams, Outlook).
- Understanding partner business models is preferred.
- Excellent communication skills in English, with ability to work across cultures, time zones.
- Proactive, structured, and able to work independently in a globally distributed team
NICE TO HAVE
- Experience with CRM Dynamics, Power BI, or partner ecosystem tools.
- Background in IT, business analysis, or program management.
WORK LOCATION
4F Artemis Building, No 3 Le Trong Tan Street, Phuong Liet, Hanoi. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Why work at AvePoint
- Award-Winning Culture: Recognized as an Inc. Best Workplace (back-to-back), a Built In Best Place to Work (2024), and a Great Place to Work (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company).
- Culture & Values: The company describes its culture with five core values and leadership behaviors:
- Ownership and Accountability ("We take full accountability, set high standards...")
- Teamwork ("promoting global collaboration and taking pride in helping, sharing, mentoring...")
- Agility ("quick, informed decision-making... a growth mindset")
- Visionary and Practical ("bold ideas... turning them into groundbreaking realities")
- Inclusive and Empathetic ("Diversity is at the core of our success... fostering inclusive collaboration")
- Growth Trajectory: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career."
- Global & Remote-Flexible: Opportunities are available across North America, APAC, and EMEA in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations.
- Entrepreneurial Spirit: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership.