POS Support Representative (basic tech support) at IDT (Guatemala City, Guatemala)
IDT· Guatemala City, Guatemala·
Role details
Work type
Hybrid
Job description
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services.
Key Responsibilities:
- Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
- Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
Requirements:
- High School Diploma. English proficiency at 85% or higher.
- Previous customer service experience is preferred/desired.
- Strong computer aptitude, documentation skills, and multitasking abilities.
- Excellent phone, email, and chat etiquette.
- Schedule flexibility and ability to work on-site in Zone 4.
- Professionalism and a positive, people-oriented attitude.
- Strong problem-solving skills and the ability to think quickly.
- A proactive team player who takes ownership of their work.
What we offer:
- Competitive salary
- Bonuses
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Why work at IDT
- Culture: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
- Flexibility: Flexible working arrangements and convenient office locations with transportation options.
- Benefits: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
- Growth: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
- Diversity: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.