Production Support Engineer – Connect & RAMP at Encora (Latin America)
Encora· Latin America·
Job description
Job Title: Production Support Engineer – Connect & RAMP
Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support
Experience: 3–8 YOE.
Location: LATAM
Mode: Remote
We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.
Key Responsibilities
- Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
- Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
- Troubleshoot production issues by analyzing server and application logs.
- Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
- Write and execute SQL queries for data investigation and troubleshooting.
- Support application deployments using Jenkins and use GitHub for code review and debugging activities.
- Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.
- Configure monitoring alerts and dashboards and contribute to alert optimization.
- Support the setup of tools and required infrastructure.
Required Skills & Qualifications
- 3–8 years of relevant experience in Production Support or Application Support.
- Advanced knowledge of Oracle Database.
- Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
- Experience working with Linux-based infrastructure and cloud services.
- Strong monitoring, troubleshooting, and server log debugging skills.
- Experience with monitoring tools such as Splunk and/or Dynatrace.
- Experience creating alerts and dashboards and optimizing monitoring alerts.
- Experience working with ITIL processes, including Incidents, Problems, and RFCs.
- Experience with GitHub for code debugging and Jenkins for deployments.
Preferred Skills:
- Experience supporting business-critical production applications.
- Familiarity with CI/CD processes and deployment pipelines.
- Experience in proactive application monitoring and incident prevention.
Posted On: 16-10-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Why work at Encora
- Culture & Recognition: Certified “Great Place to Work” in multiple regions; recognized by Comparably for Career Growth, Best Engineering Team, Best Company for Diversity, and Company Happiness.
- Remote/Hybrid Policy: Flexible work-from-home scheme; remote workers in Mexico receive a monthly allowance of MXN 700 for internet/electricity, plus desk and chair after 3 months. No dress code, pet-friendly environment.
- Perks & Benefits (varies by location):
- Top-of-the-line MacBook Pro
- Unlimited book budget and training/certification support
- Private health insurance (including family) with dental and life insurance
- 12 days paid vacation from day one (Mexico), 5 days PTO, 30 days aguinaldo (mandatory annual bonus)
- Psychotherapy support (12 sessions covered fully)
- Savings fund, grocery vouchers, and snack stations in select offices
- Considerations: Compensation inconsistency across geographies and accounts; project-dependent stability; change fatigue from post-acquisition integration. Candidates should confirm review cycles, salary bands, and account assignment during interviews.