Professional Customer Support - Casual Hours at Pergolux (Sydney, Australia / Ingleburn, Australia)Professional Customer Support - Casual Hours

As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

• Provide excellent customer service to both internal and external customers across multiple channels.
• Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
• Maintain a professional and engaging phone manner to deliver great customer experiences.
• Manage competing priorities and stay highly organised in a fast-paced environment.
• Work collaboratively with a supportive team to elevate everyday service standards and team culture.

• Proven experience successfully interacting with both internal and external customers.
• Strong communication skills with a confident, polite, and professional telephone manner.
• Excellent time-management abilities to juggle multiple priorities effectively.
• A composed, calm, and positive can-do attitude when managing challenging situations.
• Flexibility to work during school hours with full availability to work through school holidays.

• An international work environment in a fast-growing company with plenty of development opportunities.
• Hybrid work model (80% on-site | 20% remote).
• Ergonomic workstations and modern laptops (Apple or Windows).
• Employee events (summer party, Christmas party, after-work gatherings).
• Access to the Corporate Benefits portal.
• Employee discounts on PERGOLUX products.
• 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
• A motivated and supportive team that helps each other.
• Strong focus on professional development and skill-building.
• Free drinks and snacks.
• Employee referral program.

How to Apply If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the PERGOLUX Career Page and follow us on PERGOLUX LinkedIn.