Customer Service Agent Scandinavia at Pergolux (Berlin, Germany)
Pergolux· Berlin, Germany·
Role details
Job description
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America. If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place! We make the dream possible. Be part of our dream team!
What You’ll Do:
- Professional advice and support for our customers via phone, email, and (video) chat
- Processing orders, including all payment related topics, etc
- Supporting customer for technical product and assembly questions.
- Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
- Coordinating and communicating with transport service providers to ensure smooth delivery processes.
- Data maintenance and process optimization to increase efficiency and service quality.
What We’re Looking For:
- Fluently in any Scandinavian and English Languages to communicate confidently with our customers.
- Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
- Strong communication skills, along with a solution-oriented and empathetic working style.
- Enjoyment of working in a dynamic team and a strong customer service mindset.
- Good self-organization and time management skills to work efficiently.
- IT affinity and the ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts
- Residence in Frankfurt or the surrounding area
What we offer:
- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Hybrid work model (80% on-site | 20% remote)
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Employee pension plan
- Bike Leasing benefit
- Employee referral program
We look forward to receiving your application and resume! For more exciting insights into the PERGOLUX culture visit our Linkedin page! www.linkedin.com/company/pergolux
Why work at Pergolux
- Culture: “Move fast, break things” – a dynamic, fast‑paced environment where change is constant and employees are encouraged to take ownership and iterate quickly. pergolux.careers
- Work policy: Predominantly onsite – 4 days per week in the office (8:30am – 5:00pm). Some teams/locations offer flexible hybrid or remote options (e.g., one week per year working from anywhere). pergolux.careers
- Visa/relocation: The company does not offer work visa sponsorship or relocation assistance at this time. pergolux.careers
- Perks & benefits: Team breakfasts, vibrant workplace, competitive compensation, and the chance to contribute to a business targeting €1B in revenue.
- Hiring philosophy: “We hire based on talent, not on experience.” Emphasis on drive, versatility, and adaptability over domain knowledge (e.g., “As long as you can spell pergolas, we can teach you the rest”). pergolux.careers
- Employee rating: 4.3/5.0 (13 reviews) – Culture: 4.4, Career: 4.3, Compensation: 4.0, Work‑Life: 3.9. linkedin.com/company/pergolux