Project and Operations Associate - Servi at Servi (Servi Beirut)Project and Operations Associate - Servi

Project and Operations Associate Location: Beirut, Lebanon Type: Full-time (On-site, with local travel) Company: Servi - Trusted freelancer and services network

Servi is building the first of its kind trusted marketplace for freelancers and local services. We’re on a mission to make work simpler, faster, and more trusted.

We’re hiring a Project and Operations Associate. Looking for a hands-on, organized, and energetic person who can help us move fast and stay on track. The candidate will work directly with the founders on day-to-day operations, research, outreach, and field tasks.

Key Responsibilities:

1. Executive Coordination & Startup Setup

• Serve as the primary coordination link between the co-founders, ensuring strategic alignment and daily progress visibility.
• Maintain master task trackers, reminders, and structured daily/weekly updates.
• Build foundational administrative systems, including templates, dashboards, and checklists.
• Support financial tracking and modeling for budgets, cost monitoring, and vendor payments.
• Coordinate with external advisors (legal, accounting) and organize all company registration and compliance documentation.
• Execute key operational requests (e.g., vendor scouting, office logistics) with thorough documentation and follow-through.

1. Operations Build-Out & Vetting Support

• Help design, document, and maintain the company’s first SOPs and internal workflows.
• Own components of the freelancer vetting process: document collection, verification follow-ups, interview scheduling, and onboarding.
• Support the development of Trust & Safety workflows (KYC, verification, quality control).
• Manage early user-freelancer booking coordination, ensuring smooth execution and issue resolution.
• Keep all operational and supply-side trackers accurate and up-to-date.

1. Research, Discovery & Vendor Coordination

• Conduct structured research and discovery on key service providers (e.g., software developers, marketing agencies).
• Contact vendors, request proposals, and lead the creation of detailed comparison matrices.
• Synthesize findings into actionable summaries for founder decision-making.

1. Outreach & Partnership Coordination

• Research and proactively engage with universities, schools, and community organizations to activate and expand the freelancer supply network.
• Build and maintain a comprehensive partnership CRM with status updates and meeting notes.
• Visit partners on-site, nurture relationships, and support local initiatives and events alongside or independent of the co-founders.
• Handle professional communication, local logistics, and day-of coordination for partnership activations and community events.
• Support early-stage negotiations and documentation.

1. Recruitment & HR Support

• Assist in early team hiring: sourcing candidates, scheduling interviews, and applicant tracking.
• Support the onboarding process for new team members, managing documentation and logistics.

1. Marketing & Influencer Collaboration (Launch Phase)

• Identify, evaluate, and shortlist potential influencers and community collaborators.
• Build structured outreach trackers and coordinate campaigns with agencies.
• Support on-the-ground event logistics, vendor coordination, and local pickups/deliveries tied to marketing activations.
• Monitor campaign budgets and performance in shared dashboards.

1. Research & SOP Benchmarking

• Benchmark regional and global platforms for best practices in operations, vetting, and UX.
• Assist in developing internal playbooks and policies based on researched insights.
• Maintain a centralized knowledge base of competitive and operational intelligence.

1. Cross-Functional Execution & Tech Liaison

• Translate founders’ strategic direction into clear, actionable task lists and timelines.
• Coordinate follow-ups across tech, operations, and marketing to ensure project cohesion.
• Act as a liaison to the tech team, summarizing feature requests and assisting in user acceptance testing.

1. Initiative & Continuous Improvement

• Proactively identify process bottlenecks and market opportunities, presenting solutions.
• Take full ownership of assigned tasks with a focus on efficiency and quality.
• Handle all confidential information with the utmost discretion and integrity. Profile & Competencies:
• Education: Bachelor’s in Business, Management, or a related field.
• Experience: 5 years in operations, project coordination, or an executive support role (startup or high-growth SME experience is a significant plus).
• Languages: Fluent in English & Arabic (French is a plus).
• Technical Skills:- High proficiency in Microsoft 365 / Google Workspace.
• Advanced Excel/Google Sheets is mandatory (formulas, pivot tables, data analysis, dashboards).
• Familiarity with AI productivity tools (e.g., ChatGPT, Gamma) and project management platforms (e.g., Trello, Asana, Notion).
• Impeccable digital organization habits (cloud file management, version control).
• Soft Skills:
• Highly organized, structured, and detail-driven.
• Proactive and resourceful problem-solver.
• Excellent communicator with strong interpersonal skills.
• Tech-savvy and a rapid learner.
• Professional, reliable, and thrives under direct mentorship. Reporting Line: Directly to the Co-Founders Mindset Fit: Ideal for a structured, fast-learning doer who thrives on execution, leverages tech to enhance productivity, and is eager to grow under mentorship in a fast-paced, build-from-the-ground-up environment.