Reliability Success Manager at Augury (United States)
Augury· United States·
Job description
A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.
As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health. This position is remote.
A Day In Your Life
- You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions
- Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
- Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
- Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
- Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
- Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
- Establish post-implementation adoption activities to closely monitor the success of customer initiatives
- Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
- Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells
What You Bring
- Experience: You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity. Vibration Analysis CAT 2+, is required. Minimal scheduled travel is required for this role.
- Customer Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze ROI, drive impact, and provide a seamless customer experience.
- Strong Communicator: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
- Bi-lingual a plus. Portuguese, Spanish, Mandarin, Japanese, German or French preferred.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a base salary of $105,000 - $125,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
Why work at Augury
- Hybrid & Remote-First Culture: Augury is a hybrid global company. Engineering roles in Haifa and Tel Aviv are hybrid, while many roles in the US and Europe are fully remote. The company provides a home-office stipend for remote employees builtin.com.
- Purpose-Driven Mission: Employees work on solving real problems for real people — helping transform manufacturing and reduce industrial waste and emissions. The company emphasizes "Do something you love. Do something that matters." augury.com.
- Strong Engineering Culture: 81 Product + Tech Employees (out of 203 total), with roles spanning AI/ML Applied Research, GenAI Engineering, ML Ops, Full Stack Development, and more. R&D is centered in Haifa and Tel Aviv.
- Growth & Learning: The company emphasizes continuous learning from colleagues and customers, developing skills, knowledge, and networks for career growth.
- People-First Values: The culture is described as "People First" — employees love what they do, care about each other, learn and create as a team, and enjoy spending time together augury.com.
- Global & Hybrid: A hybrid global company with offices in New York, Haifa, and Tel Aviv, plus remote roles across the US and Europe.