Retention Representative at MyHeritage (Tel Aviv)
MyHeritage· Tel Aviv·
Job description
Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
What you bring
You’ll thrive at MyHeritage if you’re:
- A fluent English speaker, additional languages are an advantage
- Experienced in sales or retention (telemarketing experience is a plus)
- A fast learner and problem-solver
- Motivated, independent, and proactive
What we offer
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
- High salaries
- A comprehensive benefits package
- Flexibility in shifts
- A fun, young working atmosphere
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Our employees enjoy a range of benefits to enhance work-life balance and well-being:
- Hybrid work model with flexible working hours
- Modern, beautiful office in Tel Aviv
- On-site gym and pilates classes
- Dog-friendly office
- Well-stocked kitchens
Please send your application in English.
#LI-Hybrid
Why work at MyHeritage
- Meaningful product: Employees describe making a tangible difference in users’ lives by connecting families and preserving heritage.
- Culture: Top-rated on Glassdoor; emphasizes transparency, collaboration, and innovation. Pet-friendly offices, hybrid work model (remote + office flexibility).
- Team & growth: ~520-550 employees globally; small enough to have impact, large enough to work on challenging scalability and ML problems.
- Perks: Supplemental health insurance, well-being program, professional development opportunities, 10bis (meal card), and a fun, social environment.
- Tech stack: Diverse modern stack (CI/CD, ML/AI, scalability challenges) – attractive for engineers who want to work on meaningful tech.