Revenue Operations Analyst at Vapi (San Francisco, CA)
Vapi· San Francisco, CA· $120k–$130k·
Role details
Job description
Vapi (/ˈVɑːpi/):
- Voice AI that resolves, not transfers
- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
- Trusted by 1 million developers building the future of voice agents
- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
- Try talking to Vapi now! vapi.ai
Why We’re Hiring This Role
As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. The Revenue Operations Analyst will collectively be responsible for a mix of Data Quality, GTM Systems, Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.
What You’ll Do
Data Quality: Validate account and opportunity data and recommend improvements
GTM Systems: Help troubleshoot issues and configure new users
Project Management: Design and operationalize improvements to streamline the work of customer-facing roles. Ensure every function in the GTM org runs with consistency and scale.
Enablement: Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material.
Analytics & Insights: Build reports and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity.
Who You Are
2+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company.
Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
Builder mindset: You thrive in "zero-to-one" environments and enjoy creating durable processes from scratch.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Why work at Vapi
- High-Impact, Fast-Growing: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service.
- Engineering Culture: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator.
- Remote/Hybrid Policy: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility.
- Notable Perks/Culture: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership.