Senior Operations Associate (CS) at Basic Capital (New York, NY)

Basic Capital· New York, NY·6d ago

Role details

Employment

Full-Time

Job description

ABOUT BASIC CAPITAL

Basic Capital is a fintech company disrupting America’s $1T retirement industry by building the mortgage for retirement, unlocking market ownership, and making wealth accessible to every American. Our mission is to create products, platforms, and a credit marketplace that power a fundamentally new retirement system.

Our founding team includes leaders from Goldman Sachs, Uber, Block, Stripe, and Robinhood. We’re backed by top investors such as Lux Capital, Forerunner Ventures, BoxGroup, SVAngel, Inspired Capital, and Henry Kravis. Based in Tribeca, NYC, we’re assembling a lean, high-performance team committed to reducing wealth inequality.

For more information, visit Basic Capital’s website basiccapital.com

YOU WILL

Own the ongoing client relationship after launch, serving as trusted advisor to administrators and champion for participants
Design and help build the programmatic systems, automation, and AI-powered tooling that scale customer success to many clients without scaling headcount
Run quarterly business reviews and drive engagement programs that lift participation and keep plans healthy
Deliver continued education to administrators and employees as new features and offerings roll out
Turn client feedback into prioritized signal for product, and work to iterate on the admin and participant experience
Assist the support team on escalations and help build the systems that let support scale

REQUIRED COMPETENCIES

Proven customer success or account management experience owning a book of clients, ideally in fintech, benefits, or retirement
A systems builder who has turned high-touch, manual client work into repeatable, scalable programs
A leverage mindset, using AI, automation, and tooling to scale impact rather than adding headcount
Working knowledge of 401(k) administration and what administrators and participants need, or the ability to ramp quickly
A track record of driving engagement, adoption, and retention across a book of clients
Comfort running executive quarterly business reviews and navigating multiple stakeholders

PREFERRED COMPETENCIES

Experience building operational tooling, automations, or AI-powered internal systems
Familiarity with retirement plan compliance and ERISA concepts
Background in employee benefits, HR technology, or financial wellness
Experience in fintech or early-stage technology companies

CULTURAL FIT

Passionate about solving big social problems with pragmatic solutions
Aptitude for complexity and curiosity for financial markets
Believes in building leverage, using AI and automation to scale impact as the company grows rather than defaulting to headcount
Enjoys learning new tools and selecting the right one for each job
Adaptable and open to contributing across the operation as the team evolves
Autonomous, high agency, accountable, and thrives in a fast-paced environment
Strong collaboration and communication skills, working effectively in cross-functional teams
Excited to be part of an in-office team, working five days per week from our Tribeca, NYC office

Why work at Basic Capital

Culture: High-agency, builder-oriented, and mission-driven. The team operates with a "player-coach" model and no middle management. Core values include "Iterate to greatness," "Real artists ship," and "Stewardship."
Work Model: Primarily in-office based in New York City (HQ) with a strong emphasis on in-person collaboration (likely 5 days/week given the culture).
Engineering Culture: Technical team uses Java, Ruby, TypeScript, Kotlin, Python, and React. CTO Anjan Karanam is hands-on. The company describes itself as "elite problem solvers" focused on important problems.
Growth: High employee growth rate suggests rapid expansion and early-career impact opportunities. The team is currently small (~22 people), so every role has outsized impact.
Perks & Benefits: A top-tier 401(k) plan (Mega Backdoor Roth, Leverage) that employees can actually use; fast operational support; and a sense of building something radically new in a staid industry.

About Basic Capital

Company Overview

One-liner: Basic Capital provides a modern, technology-driven 401(k) platform that uses leverage, private credit, and a "Retirement Mortgage" to give employees more investing power.
Entity Type: Private (Post-Series A)
Headquarters: New York, New York, United States
Founded: 2021
Founders: Abdul Al-Asaad (CEO), Anjan Karanam (CTO)

Core Business

Primary industry: Financial Services (Fintech, Retirement & Wealth Management)
Target customers: B2B (Employers seeking a high-quality retirement plan for their workforce) and B2C (Employees saving for retirement).
Mission or purpose statement: To build a modern 401(k) that gives employees more capital to invest and build wealth, moving beyond traditional savings plans.

Products & Services

Basic Capital 401(k) Platform: A fully bundled or modular SaaS platform that handles recordkeeping, administration, and optional advisory (3(21) or 3(38)). Differentiators include real-time compliance testing, a mobile-first interface, and open architecture with 6,000+ investment options.
Retirement Mortgage: A proprietary feature allowing employees to access long-term financing within their 401(k) to increase their investing power (e.g., invest up to 100% in S&P 500) with no margin calls or personal recourse. The cost of financing varies.
Mega Backdoor Roth: The platform automatically maximizes employee contributions through after-tax dollars, pushing the annual deferral limit up to $72,000.
Compliance Monitoring: Real-time tracking and agent-assisted compliance solutions to help fast-growing companies avoid failing annual tests.

Market Standing

Valuation/Market Cap: Not publicly disclosed.
Key Metric: Total Funding: $25 Million (Series A, closed August 2025).
Notable Investors/Partners: Lux Capital and Forerunner (co-led Series A); Bill Ackman (first investor in 2021).
Growth Signals:
- Headcount Growth: +7.5% monthly employee growth. Currently 22 employees.
- Recent Funding: $25M Series A in August 2025, signaling strong investor confidence in their audacious model.
- Press Coverage: Featured in Bloomberg for their unique use of leverage and private credit in retirement plans.
- High Engagement: 80% of issues resolved within 24 hours; average response time of 25 minutes.

Competitive Advantages

First-of-its-kind leverage: Pioneered the "Retirement Mortgage," allowing employees to use financing for long-term investing, a feature unheard of in traditional 401(k) plans.
High-touch, fast support: Average response time of 25 minutes and 80% issue resolution within 24 hours, far exceeding industry norms.
Real-time compliance: Proactive, data-driven compliance testing prevents plan failure for high-growth companies.
Full architectural freedom: Open architecture with 6,000+ options plus a brokerage window, combined with a mobile-first user experience designed for modern employees.
Product-led growth: A slick, user-centric product designed to drive adoption without requiring a large sales force.

Strategic Focus

Scaling the platform: With the $25M Series A, Basic Capital is focused on hiring and expanding its employer base, particularly among fast-growing companies.
Continued innovation: Further development of the Retirement Mortgage and private investment options to differentiate from legacy providers.
Building an elite team: The company culture is explicitly designed to attract "builders" and "high-agency" individuals, emphasizing shipping products and solving hard problems.

Sources