Senior Support Engineer - India at LiteLLM (India)
LiteLLM· India·
Role details
Job description
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Senior Support Engineer to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer in India to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them. The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
What We're Looking For
- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
Why Join LiteLLM?
- Fast-paced growth environment with deep technical ownership
- Competitive salary
Why work at LiteLLM
- Stage & impact: Early-stage YC startup with high growth (10–14 people, rapidly expanding). Work directly with founders and shape the product from the ground up ycombinator.com.
- Engineering culture: Open-source first, with strong emphasis on code quality (Black, Ruff, MyPy, circular import checks). Contributors are active and valued github.com.
- Remote & hybrid options: Some roles are San Francisco–based (office at 1730 Jones St), others offer remote within the US or Mexico. Equity packages range from 0.05% to 3% depending on role ycombinator.com.
- Compensation: Salary ranges vary by role (e.g., Founding Reliability Engineer: $200K–$270K + 0.25%–0.75% equity; Backend Engineer: $150K–$200K + 0.25%–0.75% equity; interns $80K–$100K) ycombinator.com.
- Team composition: 36% technical, 21% sales, 14% general management – small, cross-functional team with founders actively coding.