Senior Technical Incident Manager at Qube Research & Technologies (New York, NY)
Qube Research & Technologies· New York, NY·
Role details
Job description
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. We are a technology- and data-driven group that applies a scientific approach to investing. Our collaborative culture brings together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns.
We are looking for a Senior Technical Incident Manager to lead business-critical technology incidents for QRT’s US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk while strengthening operational resilience.
Your Future Role within QRT
- Lead major incidents from triage and escalation through service restoration and recovery validation.
- Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle.
- Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership.
- Maintain accurate incident records, timelines, and decision logs in designated ITSM tools.
- Lead post-incident reviews, root-cause analysis, and remediation of recurring issues.
- Improve incident processes, controls, metrics, tooling, workflows, and automation.
- Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience.
Your Present Skillset
- 10+ years of experience in technology operations or service management within financial services or trading.
- Hands-on experience in production engineering, SRE, application support, or infrastructure operations.
- Proven ability to lead major incidents and drive timely, controlled recovery.
- Strong knowledge of trading systems, service dependencies, failure scenarios, and change management.
- Experience leading root-cause reviews and improving incident processes and controls.
- Experience supporting engagement with US regulators, including the SEC and FINRA.
- Clear communication with technical teams, trading stakeholders, and senior leadership under pressure.
Nice to Have
- Python or shell scripting, observability platforms, or incident workflow automation.
- Familiarity with ServiceNow or Jira Service Management.
- ITIL 4 Foundation certification or equivalent.
Base salary range for this position is $180,000 to $250,000 per year.
QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.
Why work at Qube Research & Technologies
- Compensation & Career Growth: Highly competitive pay. Interns can earn around $12k per month. Over 40% of staff are in a deferred compensation plan with exposure to fund performance. Glassdoor rating of 4.1/5.0, with compensation (4.0) and career opportunities (4.1) as top highlights.
- Culture & Demographics: Young, high-performance culture (74% of staff aged 40 or under, 38% aged 30 or under). 90% of staff reported good team morale in an internal survey. Described as a "fertile ground for experimental research."
- Work Environment: Hybrid/office-based depending on role and location. Offices in London (HQ), Paris, Hong Kong, Singapore, New York, Chicago, Dubai, Mumbai, Geneva, and more. New London office in Victoria.
- Notable Perks: Deferred compensation plan with fund performance exposure. Interns can earn around $12k per month. Strong focus on work-life balance initiatives.
- Engineering Culture: Heavy emphasis on technology (Python, C++, C#, Snowflake, FPGA, low-latency systems, MLflow, Kubernetes). 22% of staff are in Research roles, 6% in Technical roles. Strong support for coding initiatives and academic projects in maths and science.