Decagon

Senior Technical Sourcer at Decagon (San Francisco, CA)

Decagon· San Francisco, CA· $110k–$200k·

Role details

Salary
$110k–$200k
Work type
Hybrid
Employment
Full-Time
Equity
Yes

Decagon at a glance

Autonomous AI agents that resolve enterprise customer support end to end across chat, voice, email, and SMS.

Decagon builds autonomous AI agents for enterprise customer support, handling chat, voice, email, and SMS from one intelligence layer. Its agents resolve requests end to end and take real actions across a company's support stack, with workflows defined in natural language via Agent Operating Procedures so CX teams can iterate without engineering.

$481M+ raised · latest: Series D · $250M · 2026 · backed by Coatue Management, Index Ventures, Andreessen Horowitz (a16z), Accel

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

ABOUT THE ROLE

Decagon is looking for a Senior Technical Sourcer to help us identify and attract exceptional engineering talent as we continue to scale our technical organization.

You’ll partner closely with recruiters, engineering leaders, and hiring managers to build strong talent pipelines across our engineering organization. You’ll have significant ownership over how we map the market, identify and engage talent, and continuously raise the bar for the engineers we bring to Decagon.

YOU MAY BE A GOOD FIT IF YOU:

  • Have 4+ years of technical sourcing experience, ideally at a high-growth or talent-dense technology company
  • Have a strong track record of identifying and engaging exceptional software engineers
  • Consistently build high-quality pipelines and deliver against ambitious hiring goals
  • Are creative and resourceful in finding hard-to-reach talent and crafting compelling outreach
  • Thrive in a fast-paced environment and build strong partnerships with recruiters and hiring managers

EVEN BETTER IF YOU

  • Have experience sourcing at an AI company, high-growth startup, or talent-dense organization
  • Have sourced specialized talent across areas like AI/ML, infrastructure, or distributed systems
  • Use data and market knowledge to measure, iterate, and improve sourcing effectiveness
  • Bring a high level of ownership, urgency, and creativity in finding hard-to-reach talent

Compensation

$110k - $200k + equity

Benefits

We proudly offer the following benefits for our full-time employees:

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Why work at Decagon

  • Culture: Described as "Eng-Driven, Ship Fast, Equity, Product Impact" by employees. Values include: "Just get it done," "Invent what customers want," "Winner's mindset," "The Polymath Principle" (cross-functional collaboration) decagon.ai/careers
  • Compensation: "We hire the best and treat them accordingly" — competitive compensation philosophy; Glassdoor rating: 3.9/5.0 (257 reviews), Compensation: 5.0/5.0 in Glassdoor-style internal review jobsbyculture.com
  • Benefits:
    • 100% medical, dental, and vision coverage for dependents
    • 401k and FSA/commuter benefits
    • Flexible PTO + company-wide winter break shutdown
    • Free daily lunches, dinner, and snacks at HQ
    • Wellness programs and company events decagon.ai/careers
  • Remote/Hybrid/Office: HQ in San Francisco (2261 Market Street); London office (50 York Way). Roles span remote, hybrid, and on-site options based on job postings.
  • Engineering culture: 89 technical employees (21% of workforce), Staff/Senior Research Engineer roles for Voice + Speech; "Build, optimize, and scale AI agents" is core identity. Alumni go on to OpenAI, Datadog, Postman, Accel — strong talent pipeline.
  • Growth trajectory: 134 open roles; 300+% headcount growth YoY; $4.5B valuation at 3 years old — extremely high-growth environment ideal for career acceleration.
  • Notable perk: "We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions" — employees report high product impact and ownership.

Application questions