Strategic Customer Success Manager at Synthesia (London, United Kingdom)
Synthesia· London, United Kingdom·
Role details
Synthesia at a glance
All-in-one AI video platform that lets businesses create, localize, manage and publish professional videos with AI avatars and voiceovers, no cameras or editing skills required.
Synthesia is an AI video platform for business. Users write a script, pick from 240+ AI avatars and voices in 160+ languages, and the platform generates studio-quality video with synced lip movement and on-brand styling, no cameras, actors or editing skills needed. It covers the full workflow: creation, real-time collaboration, one-click translation and AI dubbing, brand kits, analytics, version control and SCORM export into learning management systems.
$530M+ raised · latest: Series E ($200M, $4B valuation, Jan 2026) · backed by Google Ventures (GV), Evantic Capital, Hedosophia, NVentures (Nvidia)
Job description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role
As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.
What You'll do
- Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers
- As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Ideal for an individual who wants to expand their career with a fast-growing software company
We’d love to hear from you if you have
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You need to be fluent in English
- Based in London. This is a hybrid role where you need to be in the office 3 days a week.
We’d be particularly excited if
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
Compensation
We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.
Why work at Synthesia
- Global & Remote-First Culture: Team spans 26+ countries. Offices in London and NYC, with remote work flexibility. Roughly 80% of London HQ staff are immigrants, fostering a diverse, international environment.
- High-Velocity Engineering: Engineers deliver meaningful features every few days (no long releases). Minimal meetings and SCRUM ceremonies — a focus on building and shipping.
- Growth & Ownership: Real ownership from day one. Clear progression paths, annual learning budget, access to courses and conferences.
- People-First & AI Ethics: 10% of team dedicated to AI safety. Strong emphasis on work-life balance with competitive compensation, PTO, and benefits.
- H-1B Friendly: CEO Victor Riparbelli has publicly highlighted that the London office provides a strong alternative to US visa uncertainty, with ~80% of staff being immigrants.
- Top-Tier Team: Founders and engineering leadership from Stanford, Cambridge, UCL, TUM, and top tech companies.