Support Engineer- Tier II at Lyra Technology Group (Eagan, MN)
Lyra Technology Group· Eagan, MN·
Job description
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Your work as the Tier II Support Engineer includes several components:
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes, issues, and solutions
Our ideal Tier II Support Engineer has the following qualifications:
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem-solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- A degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!
Why work at Lyra Technology Group
- Culture & values: High employee ratings (4.8/5 overall on LinkedIn, with Culture scored 4.7/5). Core values include Gratitude, Persistence, Growth Mindset, and Integrity.
- Career opportunities: Active hiring across 34 positions in engineering, AI, project management, finance, and sales – with clear promotion paths within a rapidly growing group.
- Work environment: Mix of remote, hybrid, and on-site roles depending on the company. Many positions offer flexibility; some require local presence for field support.
- Perks & stability: Part of a permanent platform (no risk of flip), plus access to a community of industry-leading peers. Benefits include competitive compensation (Compensation rating 4.5/5) and a focus on work-life balance (4.0/5).
- Engineering & innovation: Growing AI and cybersecurity teams, with opportunities to work on cutting-edge projects in a stable, founder-oriented organization.